Onboarding Change Execution Director

HSBC Holdings plc; Greater London; On-site; GBP 140,000 - 200,000; Full time

Job summary

HSBC Holdings plc is seeking an Onboarding Change Execution Director to translate the Retail Onboarding vision into measurable delivery across global markets. You will coordinate across multiple workstreams, ensuring design work becomes implemented customer and operational outcomes, with disciplined reporting of risks, costs and benefits.

Operational readiness and post-implementation support are included. You will lead an inclusive, multidisciplinary team, influence senior stakeholders, manage

Qualifications

• Extensive experience delivering large-scale transformation in banking/financial services.
• Strong programme, change and delivery-management capabilities across complex portfolios.
• Knowledge of customer onboarding and how journeys connect to operations, tech, data, policy and controls.
• Evidence of delivering MVPs and scaling into production.
• Experience testing, operational readiness, migration, implementation and post-launch support.
• Ability to coordinate product, operations, technology, data and control teams across markets/time zones.
• Strong senior stakeholder communication, escalation, negotiation and executive reporting.

Responsibilities

• Translate the onboarding target model into an integrated change roadmap.
• Define milestones, work packages, dependencies, capacity and delivery dates across global and market teams.
• Govern requirements to ensure completeness, prioritisation and traceability.
• Track delivery across pilot and rollout waves with reporting on progress, risks and costs.
• Coordinate testing, pilot criteria and customer feedback for wider rollout.
• Ensure operational readiness including training, communications, control validation and post-implementation support.
• Build and manage a multidisciplinary change team with clear accountabilities.
• Influence senior stakeholders to align priorities and remove blockers across functions.

Skills

Programme management

Change delivery

Stakeholder mgmt

Banking domain knowledge

Testing & readiness

Cross-functional leadership

Risk & issue reporting

Job description

Ready to turn our Retail Onboarding vision into measurable global delivery?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity

The Onboarding Change Execution Director translates the Retail Onboarding vision and future-state target model into measurable delivery across businesses, markets and technology teams. The role coordinates execution across multiple interdependent workstreams, keeping delivery moving and ensuring design work becomes implemented customer and operational outcomes. You’ll shape an integrated change roadmap, govern delivery milestones and manage dependencies across global and market teams. Success means clear progress through pilot and rollout waves, with disciplined reporting of risks, issues, costs and benefits. You’ll ensure operational readiness, testing, control validation and post-implementation support are completed before broader rollout. You’ll also support the progressive retirement of legacy onboarding journeys and capabilities as new solutions go live.

What you'll be doing

• Translate the onboarding target model into an integrated, prioritised and executable change roadmap
• Define milestones, work packages, dependencies, capacity and delivery dates across global and market teams
• Govern requirements so they’re complete, prioritised, traceable and ready for delivery while managing scope changes
• Track delivery across pilot and rollout waves with clear reporting on progress, risks, issues, costs and benefits
• Coordinate testing, pilot entry criteria and customer feedback to resolve issues before wider rollout
• Ensure operational readiness including training, communications, control validation and post-implementation support
• Build and manage an inclusive multidisciplinary change team with clear accountabilities and performance management
• Influence senior stakeholders across business, operations, technology, data, architecture, policy and control functions to align priorities and remove blockers

What we're looking for

• Bring extensive experience delivering large-scale transformation in banking or financial services
• Demonstrate strong programme, change and delivery-management capability across complex portfolios
• Show knowledge of customer onboarding and how journeys connect to operations, technology, data, policy, architecture and controls
• Evidence delivery of minimum viable products and successful scaling into production
• Demonstrate practical experience of testing, operational readiness, migration, implementation and post-launch support
• Show experience coordinating product, operations, technology, data and control teams across multiple markets and time zones
• Demonstrate capability managing complex dependencies, competing priorities, delivery capacity and changes to scope or sequencing
• Present strong senior stakeholder communication skills including escalation, negotiation, conflict resolution and executive reporting

Delivering Modern Retail Onboarding

This role sits at the centre of a major Retail Onboarding programme, turning future-state design into sequenced releases and measurable outcomes. You’ll work across global and market teams to keep delivery aligned, remove dependencies and bring solutions safely into production. If you want to shape how onboarding evolves and ensure execution matches the ambition this is a chance to make that impact.