Global Omnichannel PMO Lead – Client Data & Experience

Chanel

Greater London

On-site

GBP 70,000 - 110,000

Full time

14 days+

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Job summary

Chanel in London, UK is seeking a skilled PMO lead to manage the Pioneer Global PMO initiatives. You will oversee omnichannel client data streams, align cross-regional journeys, and drive governance across Regions, Divisions, IT and Legal.

The role requires translating business and regulatory needs into actionable journeys and ensuring data quality for seamless experiences. You will partner with diverse international teams, balance strategic and operational priorities, and communicate progress

Qualifications

Several years of experience in digital, omnichannel and/or data-management environments.
Strong project-management experience across multiple workstreams with Business and IT collaboration.
Proven ability to manage stakeholders, communicate clearly and influence decisions.

Responsibilities

Lead omnichannel workstreams and ensure progress is visible to stakeholders.
Translate complex business needs into end-to-end client journeys across regions.
Drive coherence across client touchpoints, login journeys and UX/UI improvements.
Partner with Regions, Divisions, Business, IT and Legal to gather requirements and shape solutions.
Coordinate discussions on global digital account coherence and Chanel.com touchpoints.
Monitor data quality, KPIs and incidents related to client data and privacy.