Global Omnichannel PMO Lead – Client Data & Experience

Chanel; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Chanel is seeking a dynamic PMO Lead for the Pioneer Global PMO in London. You will shepherd omnichannel client journeys across regions, ensure data quality and regulatory alignment, and coordinate cross-functional teams including Regions, Divisions, IT and Legal to deliver coherent, seamless digital experiences.

You will translate complex business needs into practical end-to-end journeys, monitor progress, and drive improvements to Chanel.com and related touchpoints.

Qualifications

• Several years of experience in digital, omnichannel and/or data-management environments.
• Strong project-management experience across multiple workstreams with Business and IT partners.
• Excellent communication, relationship-building and influencing skills.

Responsibilities

• Lead and monitor omnichannel workstreams with visibility of progress and documented decisions.
• Translate complex business and regulatory needs into clear journeys and use cases for cross-regional experiences.
• Drive coherence across client touchpoints, including cross-regional login journeys and UX/UI improvements.
• Coordinate discussions across Regions, Divisions, Business, IT and Legal to shape practical, aligned solutions.
• Support Evolution of the Global Client Preference Centre with regulatory changes and new touchpoint integrations.
• Monitor consent-data quality, KPIs and trends to maintain reliable client data for omnichannel experiences.
• Act as central contact for the Pioneer Community, prepare materials, communicate progress and unblock blockers.
• Coordinate assessment/communication of client-data incidents and remediation actions.

Skills

Omnichannel

Data-management

Stakeholder management

Client experience

Strategic thinking

Tools

PowerPoint

Excel

Word

Job description

Chanel is seeking a dynamic PMO Lead for the Pioneer Global PMO in London. You will shepherd omnichannel client journeys across regions, ensure data quality and regulatory alignment, and coordinate cross-functional teams including Regions, Divisions, IT and Legal to deliver coherent, seamless digital experiences.

You will translate complex business needs into practical end-to-end journeys, monitor progress, and drive improvements to Chanel.com and related touchpoints.