Global Ocean Freight Operator — Imports & Exports

WR Logistics; North East; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days leave

Private healthcare

Company pension

Additional company benefits

Long-term career development

Multiple UK locations

Global network

Growth opportunities

Job summary

WR Logistics is seeking an Ocean Freight Operator in Exeter to manage ocean import and export shipments from booking through to final delivery. You will handle FCL/LCL shipments and liaise with customers, overseas agents, shipping lines, hauliers and internal departments.

The role focuses on delivering accurate documentation, coordinating collections and deliveries, and providing customers with regular shipment updates. A strong customer service ethos and attention to detail are essential.

Qualifications

• Previous ocean freight forwarding experience.
• Experience in ocean imports, exports or both.
• Understanding of FCL and LCL processes.
• Strong customer service and communication skills.
• Confident working with shipping lines, hauliers and overseas agents.
• Organised and able to manage multiple shipments and deadlines.
• Good attention to detail when handling documentation and costs.
• Comfortable working independently and as part of a team.

Responsibilities

• Manage ocean import and export shipments from booking through to final delivery
• Handle FCL and LCL shipments
• Liaise with customers, overseas agents, shipping lines, hauliers and internal departments
• Prepare and check shipping documentation
• Arrange collections, deliveries and container movements
• Monitor shipments and provide customers with regular updates
• Handle quotations, costings and supplier rates
• Support customs clearance by ensuring the correct documentation is available
• Resolve operational problems, delays and documentation discrepancies
• Ensure files are accurately costed, invoiced and closed
• Maintain a high standard of customer service throughout the shipment process

Skills

Ocean freight

Imports/Exports

Customer service

Documentation accuracy

Team collaboration

Job description

WR Logistics is seeking an Ocean Freight Operator in Exeter to manage ocean import and export shipments from booking through to final delivery. You will handle FCL/LCL shipments and liaise with customers, overseas agents, shipping lines, hauliers and internal departments.

The role focuses on delivering accurate documentation, coordinating collections and deliveries, and providing customers with regular shipment updates. A strong customer service ethos and attention to detail are essential.