Ocean Import Specialist — Hybrid, Customer-Focused

WR Logistics; Northwich; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Hybrid working after probation

Company pension scheme

Free on-site parking and EV charging

Casual dress

Job summary

WR Logistics is seeking an experienced Ocean Import Operator in Northwich to oversee sea freight imports from enquiry to delivery. This role is hands-on, requiring a customer-focused approach and a drive to keep operations profitable and efficient.

You will coordinate with customers, overseas partners and UK suppliers, manage FCL/LCL imports, arrange customs clearance and monitor costs while maintaining accurate records.

Qualifications

• Two years' experience in ocean freight operations, specifically ocean imports.
• Understanding of FCL and LCL import procedures.
• Strong organisational skills with ability to manage multiple shipments.
• Commercial awareness including invoicing and margins.
• Confident communicator with a customer-focused approach.

Responsibilities

• Manage FCL and LCL imports from booking to final delivery.
• Coordinate with overseas agents, shipping lines, hauliers and warehouses.
• Arrange customs clearance, transport and delivery requirements.
• Keep customers informed and proactively resolve queries or delays.
• Monitor shipment costs, check supplier invoices and raise sales invoices.
• Maintain control of job files, documentation and profitability.
• Manage demurrage, detention and other issues.
• Ensure import documentation and UK customs compliance.

Skills

Ocean freight imports

Customer service

Commercial awareness

Ownership / accountability

Strong communication

Job description

WR Logistics is seeking an experienced Ocean Import Operator in Northwich to oversee sea freight imports from enquiry to delivery. This role is hands-on, requiring a customer-focused approach and a drive to keep operations profitable and efficient.

You will coordinate with customers, overseas partners and UK suppliers, manage FCL/LCL imports, arrange customs clearance and monitor costs while maintaining accurate records.