Ocean Freight Operations

WR Logistics; Exeter; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days' annual leave

Private healthcare

Company pension

Career development opportunities

Job summary

WR Logistics, Exeter, is seeking an Ocean Freight Operator to manage import and export shipments from booking through delivery. The role covers FCL/LCL shipments with liaison to customers, overseas agents, and shipping lines. You will prepare documentation, costings, and ensure timely updates while maintaining high service standards.

The position offers a stable role within a growing freight forwarding business with a global presence and career development opportunities.

Qualifications

• Experience in ocean freight forwarding.
• Experience with ocean imports/exports is required or beneficial.
• Excellent customer service and communication skills.

Responsibilities

• Manage ocean import and export shipments from booking to delivery.
• Handle FCL and LCL shipments.
• Liaise with customers, overseas agents, shipping lines, hauliers and internal teams.
• Prepare and check shipping documentation.
• Arrange collections, deliveries and container movements.
• Monitor shipments and provide customers with updates.
• Handle quotations, costings and supplier rates.
• Support customs clearance with proper documentation.
• Resolve operational problems, delays and documentation discrepancies.
• Ensure files are accurately costed, invoiced and closed.
• Maintain high standard of customer service throughout shipment process.

Skills

Ocean freight

Imports/Exports

FCL/LCL

Customer service

Communication

Multitasking

Job description

Ocean Freight Operator

Location: Exeter

Salary: Up to £35,000

An established global logistics company is looking for an experienced Ocean Freight Operator to join its growing Exeter team.

This is an excellent opportunity to join a stable and highly respected freight forwarding business that has operated successfully for many years. The company has a strong global presence, more than 10 locations across the UK and continued plans for growth.

The role can focus on ocean imports, exports or a combination of both, depending on your experience.

The Role

• Manage ocean import and export shipments from booking through to final delivery
• Handle FCL and LCL shipments
• Liaise with customers, overseas agents, shipping lines, hauliers and internal departments
• Prepare and check shipping documentation
• Arrange collections, deliveries and container movements
• Monitor shipments and provide customers with regular updates
• Handle quotations, costings and supplier rates
• Support customs clearance by ensuring the correct documentation is available
• Resolve operational problems, delays and documentation discrepancies
• Ensure files are accurately costed, invoiced and closed
• Maintain a high standard of customer service throughout the shipment process

The Candidate

• Previous ocean freight forwarding experience
• Experience in ocean imports, exports or both
• Understanding of FCL and LCL processes
• Strong customer service and communication skills
• Confident working with shipping lines, hauliers and overseas agents
• Organised and able to manage multiple shipments and deadlines
• Good attention to detail when handling documentation and costs
• Comfortable working independently and as part of a team

Package and Benefits

• Salary up to £35,000, depending on experience
• 25 days' annual leave plus bank holidays
• Private healthcare
• Company pension
• Additional company benefits
• Long-term career development opportunities
• Stable employer with more than 10 UK locations
• International network and global presence
• Opportunity to join a growing freight forwarding operation

This position would suit an Ocean Import Operator, Ocean Export Operator, Ocean Freight Coordinator or Freight Forwarder looking for a stable position with a successful international logistics company.

WR Logistics is acting as an Employment Agency in relation to this vacancy