Global Marine Service Coordinator — Drive Client Success

PALFINGER; Gosport; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance (after 6 mo)

Company mobile phone

Company credit card

Auto enrol into Pension Scheme

Bupa Cashplan Benefits

Job summary

PALFINGER MARINE is seeking a Service Coordinator to oversee multi-site service jobs, coordinating engineers, travel, onboarding, and customer communication throughout the process.

You will prepare quotations, purchase orders, service reports, and maintain accurate project records while ensuring compliance with safety and operational requirements. This role demands strong English, organization, and a proactive problem-solving mindset.

Qualifications

• Fluent in English, written and spoken.
• Strong organizational and coordination skills.
• Experience in an office-based role.
• Team player with proactive problem solving.

Responsibilities

• Coordinate and manage service jobs from customer request through execution and completion, ensuring alignment with operational, technical, commercial, safety, and compliance requirements, including engineer mobilisation, travel arrangements, onboarding, and customer communication throughout the process.
• Prepare and issue service quotations, purchase orders, service reports, certificates, invoices, and related documentation, while maintaining accurate project records, job files, service databases, and cost tracking within company systems.
• Plan and schedule service activities, assign service engineers, and ensure availability and compliance of tools, test equipment, PPE, spare parts, training, certifications, medicals, and other operational requirements necessary for successful service execution.
• Act as the main customer contact for service progress, clarifications, remedial works, changes, urgent requests, follow-up activities, and coordination with internal departments including Sales, Service, Spare Parts, Finance, and Management teams.
• Monitor service timelines, upcoming maintenance requirements, costs, KPIs, profitability, and operational performance, while supporting continuous service delivery improvements, issue resolution, asset administration, and overall support to the Service Manager

Skills

Organizational skills

Communication

Customer service

Office experience

English fluency

Team player

Willing to learn

Job description

PALFINGER MARINE is seeking a Service Coordinator to oversee multi-site service jobs, coordinating engineers, travel, onboarding, and customer communication throughout the process.

You will prepare quotations, purchase orders, service reports, and maintain accurate project records while ensuring compliance with safety and operational requirements. This role demands strong English, organization, and a proactive problem-solving mindset.