Executive Desktop Support Lead

Brevan Howard; Greater London; On-site; GBP 110,000 - 150,000; Full time

Job summary

Brevan Howard in London is seeking a senior Global Desktop Support leader to partner with executives, lead a UK-based engineering team, and own EUC strategy. The role demands a hedge fund background, executive presence, and a track record in high‑pressure environments, delivery discipline, and proactive remediation.

You will drive 30‑minute SLA commitments, leverage AI tooling for end‑user efficiency, and collaborate across global IT teams to ensure platform resilience and trading continuity.

Qualifications

• Min 3 years’ desktop support experience gained specifically within a hedge fund or similarly demanding front‑office trading environment, supporting portfolio managers and executives.
• Strong ServiceNow incident and SLA management discipline with excellent ticket hygiene.
• Advanced Microsoft Windows 11 endpoint support with enterprise management standards.

Responsibilities

• Provide direct line management and leadership of the London-based support engineers, including workload allocation, coaching, performance management, and professional development.
• Own and deliver strategic EUC initiatives within London, ensuring alignment with global standards and hedge fund operational requirements.
• Own the ongoing performance, stability, and continuous improvement of the firm’s in-house managed Windows 11 platform for the London user base.
• Serve as the senior escalation point for complex end-user and desktop incidents, driving root cause analysis and permanent remediation.
• Enforce disciplined lifecycle ownership of all incidents and service requests within ServiceNow to improve transparency and performance metrics.

Skills

Executive credibility

Hedge fund experience

Calm leadership

Team coaching

Executive interaction

Proactive problem solving

One global mindset

Tools

ServiceNow

Windows 11

Microsoft Intune

Active Directory

Microsoft 365

VMware vSphere

Omnissa Horizon

Azure Virtual Desktop

Bloomberg Terminal

AI tooling (Claude)

Job description

Brevan Howard in London is seeking a senior Global Desktop Support leader to partner with executives, lead a UK-based engineering team, and own EUC strategy. The role demands a hedge fund background, executive presence, and a track record in high‑pressure environments, delivery discipline, and proactive remediation.

You will drive 30‑minute SLA commitments, leverage AI tooling for end‑user efficiency, and collaborate across global IT teams to ensure platform resilience and trading continuity.