Global Key Account Management (KAM) Principal

Mundipharma; Cambridge; On-site; GBP 90,000 - 130,000; Full time

Job summary

Mundipharma is seeking a Global KAM Principal to define, operationalize, and continually improve a unified global approach to strategic key account management across its major customers and healthcare ecosystems. The role leads the global KAM strategy, governance, tools and performance frameworks for customer-centric growth, with collaboration across regions and functions.

Based in the UK with a global remit, you will balance worldwide consistency with local market needs, drive continuous

Qualifications

• Senior leadership experience in KAM or key account roles.
• Deep understanding of healthcare payer/provider dynamics.
• Proven ability to design and implement global operating models.
• Strong cross-functional collaboration across regions.

Responsibilities

• Lead the development of a world-class Global KAM framework across priority customers.
• Govern the KAM strategy, governance, and performance frameworks globally.
• Balance global consistency with local market needs in account engagement.
• Partner with commercial, medical, analytics and IT teams to enable value creation.
• Establish and maintain global account segmentation and playbooks.
• Drive strategic reviews and resource allocation for priority accounts.

Skills

Strategic account management

Stakeholder engagement

Cross-functional leadership

Healthcare systems knowledge

Job description

Global KAM Principal

Location

United Kingdom, London

Department

Commercial Excellence / Global Commercial

Job type

Permanent

Join us and make a difference when it matters most!

At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees.

Role Summary

This role sits within the Global Commercial function and is responsible for establishing and leading a world-class Key Account Management (KAM) framework across Mundipharma’s priority customers and healthcare ecosystems. The position drives the strategic design, governance, capability development, and continuous improvement of KAM practices globally, ensuring consistent customer engagement, account planning excellence, and value creation across markets. Working closely with commercial, medical, market access, analytics, IT, and learning teams, the Global KAM Principal will build a scalable and effective operating model that balances global consistency with local market needs.

Job Purpose

The purpose of this role is to define, operationalize, and continuously improve a unified global approach to strategic Key Account Management across Mundipharma’s most important customers and healthcare ecosystems. The role is accountable for developing the global strategy, governance, capabilities, tools, processes, and performance frameworks required to drive customer‑centric growth and enhance strategic account engagement worldwide. This position requires a senior leader with strong commercial expertise, cross‑functional leadership capability, and a deep understanding of healthcare systems, payer and provider dynamics, and multi‑stakeholder engagement.

Responsibilities

Global KAM Strategy & Operating Model

• Lead the development and implementation of the Global KAM Strategy aligned to corporate, commercial, and therapeutic area priorities.
• Define and continuously evolve the Global KAM Operating Model, including roles, competencies, governance structures, decision rights, and ways of working.
• Develop scalable frameworks that accommodate market‑specific needs while ensuring global consistency of core KAM principles.
• Establish and maintain a global account segmentation methodology based on strategic importance, influence, value‑creation potential, and customer impact.
• Own and continuously enhance the Global KAM Playbook, providing clear standards for account planning, customer engagement, execution, and measurement.
• Monitor external market trends and best practices, incorporating innovative approaches from both pharmaceutical and non‑pharmaceutical industries.

Global Governance of Strategic Accounts

• Establish and lead governance structures including Global Account Boards, steering committees, and cross‑functional account teams.
• Ensure alignment between global, regional, and local account strategies and plans.
• Facilitate strategic account reviews, challenging assumptions, identifying risks, and driving corrective actions where necessary.
• Support regions and local markets in the selection, validation, and prioritization of strategic accounts.
• Provide recommendations to senior leadership regarding resource allocation, investments, and support for priority accounts.
• Promote accountability, transparency, and coordinated decision‑making across strategic account