Global IT Support Specialist – Onsite & Projects

Franke LLC; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Franke LLC in Manchester seeks an IT Service Desk professional to support on-site users and regional sites, joining the on-site IT team. The role covers incident resolution, user provisioning, and asset management across multiple UK locations within the EMEA region.

You will work within a dynamic international environment, with a focus on reliability and user satisfaction, while engaging in continuous training and collaboration with cross-functional IS teams.

Qualifications

• 3 years work experience in the IT Service Desk area.
• Basic ITIL knowledge.
• Broad technical skills hardware, OS & software (Microsoft, mobile devices).
• Basic technical skills Server OS, network, storage (SAN).
• Basic application architecture know-how.
• Good English language skills (C2).

Responsibilities

• 1st and 2nd level support within region.
• Joiner / Mover / Leaver handling with ServiceNow.
• Software provisioning with SCCM (Franke Standard Applications).
• Client hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier).
• Server hardware installation & maintenance (Storage and VMs).
• Network support (LAN) and monitoring of WAN.
• Server Room maintenance (local contact for Platform Services).
• Introduction of new users.
• Asset & Licence Management.
• Vulnerability Management for soft & hardware.
• Team member of projects.

Skills

Analytical skills

Independent work

Teamwork

Tools

ServiceNow

SCCM

Job description

Franke LLC in Manchester seeks an IT Service Desk professional to support on-site users and regional sites, joining the on-site IT team. The role covers incident resolution, user provisioning, and asset management across multiple UK locations within the EMEA region.

You will work within a dynamic international environment, with a focus on reliability and user satisfaction, while engaging in continuous training and collaboration with cross-functional IS teams.