IT Support Specialist

Franke LLC; Manchester; On-site; GBP 28,000 - 38,000; Full time

Job summary

Franke LLC in Manchester seeks an IT Service Desk professional to support on-site users and regional sites, joining the on-site IT team. The role covers incident resolution, user provisioning, and asset management across multiple UK locations within the EMEA region.

You will work within a dynamic international environment, with a focus on reliability and user satisfaction, while engaging in continuous training and collaboration with cross-functional IS teams.

Qualifications

• 3 years work experience in the IT Service Desk area.
• Basic ITIL knowledge.
• Broad technical skills hardware, OS & software (Microsoft, mobile devices).
• Basic technical skills Server OS, network, storage (SAN).
• Basic application architecture know-how.
• Good English language skills (C2).

Responsibilities

• 1st and 2nd level support within region.
• Joiner / Mover / Leaver handling with ServiceNow.
• Software provisioning with SCCM (Franke Standard Applications).
• Client hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier).
• Server hardware installation & maintenance (Storage and VMs).
• Network support (LAN) and monitoring of WAN.
• Server Room maintenance (local contact for Platform Services).
• Introduction of new users.
• Asset & Licence Management.
• Vulnerability Management for soft & hardware.
• Team member of projects.

Skills

Analytical skills

Independent work

Teamwork

Tools

ServiceNow

SCCM

Job description

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

About the job

You are a member of an international team and located at Franke in Manchester. Your main task is to support the IT Users on site. You will also be responsible for a site in Falkirk, Stoke-on-Trent and Birmingham. In addition, you will get in touch with employees and IT Service Desk team members in other locations in EMEA.

Contract : 2 years

• 1st and 2nd level support within region
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning with SCCM (Franke Standard Applications)
• Client hardware installation & maintenance (desktop, laptop, VoIP soft phones, tablet, terminal, barcode scanner, laser printer, label printer, copier)
• Server hardware installation & maintenance (Storage and VMs)
• Network support (LAN) and monitoring of WAN
• Server Room maintenance (local contact for Platform Services)
• Introduction of new users
• Asset & Licence Management
• Vulnerability Management for soft & hardware
• Team member of projects

Requirements

• Additional trainings for Microsoft (MCP level) and Cisco Meraki
• 3 Years work experience in the IT Service Desk area
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, like dealing with people
• Flexibility and willingness to travel, driving license required.
• English language skills C2 = Level 16 (oral and writing)

What we offer you

• an exciting and varied job in an international environment
• a work environment which promotes further growth and continuing education