Global IT Support Specialist: First-Line Tech & Helpdesk

NEMETSCHEK AG; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Bluebeam is seeking a customer-focused IT Support Specialist to be the first point of contact for our global employees. You will keep hardware, software, and collaboration tools running smoothly to keep people productive, combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

The role covers desktop, laptop, mobile, and collaboration tool support, incident management with SLAs, and remote/on-site assistance across global locations.

Qualifications

• Strong technical understanding of IT systems, devices and support processes.
• Excellent troubleshooting and problem-solving abilities.
• Experience with ticketing systems and service desk environments.
• Familiarity with ITIL-based support methodologies.
• Strong organizational and documentation skills.
• Excellent verbal and written English communication.
• Customer-focused mindset with a passion for helping others.

Responsibilities

• Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.
• Manage incidents and service requests via the ticketing system, meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain accurate ticket documentation, categorization, and asset records.
• Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.
• Promote effective use of collaboration technologies and recommend productivity solutions.

Skills

IT systems

Troubleshooting

Ticketing systems

ITIL processes

Documentation

English communication

Customer focus

Tools

Office 365

Entra AD

JAMF

Intune

Job description

Bluebeam is seeking a customer-focused IT Support Specialist to be the first point of contact for our global employees. You will keep hardware, software, and collaboration tools running smoothly to keep people productive, combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

The role covers desktop, laptop, mobile, and collaboration tool support, incident management with SLAs, and remote/on-site assistance across global locations.