First Line IT Helpdesk Analyst

Proactive Appointments; Crawley; On-site; GBP 20,000 - 28,000; Full time

Job summary

Proactive Appointments is seeking a First Line IT Helpdesk Analyst to act as the initial point of contact for users, diagnosing and resolving common IT issues and logging incidents to ensure productivity.

You will combine strong communication with a passion for technology, delivering a first-class support experience while escalating more complex problems when necessary.

Qualifications

• First-line IT support experience or strong helpdesk interest.
• Excellent communication and customer-service orientation.
• Ability to log and triage incidents.

Responsibilities

• Diagnose and resolve a wide range of technical issues.
• Log and prioritise incidents.
• Provide outstanding customer service with every interaction.
• Escalate complex incidents as needed.

Skills

Customer focus

Communication skills

Problem solving

Job description

First Line IT Helpdesk Analyst

Be the first voice our users hear—and the reason their day gets back on track.

We're looking for a customer-focused First Line IT Helpdesk Analyst who combines excellent communication skills with a passion for technology and problem-solving.

As the first point of contact for IT support, you'll diagnose and resolve a wide range of technical issues, log and prioritise incidents, and provide outstanding customer service with every interaction.

Whether you're fixing password issues, troubleshooting hardware and software problems, or escalating more complex incidents, you'll play a vital role in keeping our users productive while delivering a first-class helpdesk experience.