IT Support Specialist

NEMETSCHEK AG; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

Bluebeam is seeking a customer-focused IT Support Specialist to be the first point of contact for our global employees. You will keep hardware, software, and collaboration tools running smoothly to keep people productive, combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

The role covers desktop, laptop, mobile, and collaboration tool support, incident management with SLAs, and remote/on-site assistance across global locations.

Qualifications

• Strong technical understanding of IT systems, devices and support processes.
• Excellent troubleshooting and problem-solving abilities.
• Experience with ticketing systems and service desk environments.
• Familiarity with ITIL-based support methodologies.
• Strong organizational and documentation skills.
• Excellent verbal and written English communication.
• Customer-focused mindset with a passion for helping others.

Responsibilities

• Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.
• Manage incidents and service requests via the ticketing system, meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain accurate ticket documentation, categorization, and asset records.
• Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.
• Promote effective use of collaboration technologies and recommend productivity solutions.

Skills

IT systems

Troubleshooting

Ticketing systems

ITIL processes

Documentation

English communication

Customer focus

Tools

Office 365

Entra AD

JAMF

Intune

Job description

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We're hiring a customer-focused IT Support Specialist to be the first point of contact for our global employees. In this role, you'll keep hardware, software, and collaboration tools running smoothly so people can stay productive - combining strong technical troubleshooting with excellent customer service in a fast-paced, international environment.

Key Responsibilities

• Provide first-class technical support for desktop, laptop, mobile, and telecommunications environments.
• Perform basic administrative tasks in Office 365, Entra AD, JAMF, and Intune.
• Troubleshoot and resolve hardware, software, printer, scanner, AV, and collaboration tool issues.
• Manage incidents and service requests via the ticketing system, meeting agreed SLAs.
• Support employees remotely and on-site across global locations.
• Maintain accurate ticket documentation, categorization, and asset records.
• Create and maintain knowledge-based articles, user guides, FAQs, and process documentation.
• Promote effective use of collaboration technologies and recommend productivity solutions.

WhatWe're Looking For

• Strong technical understanding of IT systems, devices, and support processes
• Excellent troubleshooting and problem-solving abilities
• Experience with ticketing systems and service desk environments
• Familiarity with ITIL-based support methodologies
• Strong organizational and documentation skills
• Excellent verbal and written English communication skills
• Customer-focused mindset with a passion for helping others

What Makes You Successful

You thrive in a fast-paced support environment, take ownership of issues through to resolution, and communicate clearly and professionally with users and stakeholders. You're detail-oriented and process-driven while staying customer-first, and you enjoy continuous learning about new technologies.

Why Join Us?

• A global, collaborative work environment
• Exposure to modern technologies and digital workplace solutions
• Opportunities for professional growth and development
• A supportive team culture focused on innovation and continuous improvement

Below is our DEIBA (Diversity, Equity, Inclusion, Belonging, and Accessibility) mission statement:

Bluebeam is committed to building an inclusive environment in which everyone, regardless of background, has an opportunity to experience a deep sense of belonging. Each of our unique perspectives amplifies our collective power, and by encouraging diverse perspectives in an environment infused with mutual respect, we arrive at better solutions. And when we bring the best version of ourselves to work, we can make our best contributions to the global community of people who build our world.

About Bluebeam:

The construction industry is adopting new technology at a feverish pace. Tablets and cell phones are replacing paper blueprints, drones are surveying job sites in 3D, and cloud collaboration is changing the way teams work together. Bluebeam plays a crucial role in this transformation. The key to our success is a customer-focused approach to product development: we work with the industry to create solutions for the industry. Today, over 3 million people throughout the world use Bluebeam. In the US, we're a critical partner for the majority of top AEC firms, and rapidly expanding our presence globally, with offices in Australia, Denmark, Sweden, Germany and the UK.

Come design and build your future with us.

Bluebeam is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.