Global IT Support & Infrastructure Coordinator

LE003 The.Team: SME Management EMEA Limited

City of Westminster

On-site

GBP 35,000 - 52,000

Full time

14 days+

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Job summary

THE·TEAM is seeking a proactive IT Support professional to join our global operations. You will handle 1st and 2nd line inquiries via phone and email, troubleshoot hardware, software, and network issues, and log activity in our ticketing system.

You may assist with office moves and small IT projects, escalating complex problems to Tier 3 when needed. You should be comfortable with AD/Exchange Online/Azure administration, mobile device management, VPN access, and asset management across

Qualifications

Experience handling 1st/2nd line IT support requests
Familiarity with Active Directory, Exchange Online, Azure and Office 365 administration
Experience with mobile device management platforms
Ability to log tickets and perform basic hardware/software troubleshooting
Comfort working with printers and networked devices
Knowledge of remote access tools and VPNs
Experience with device provisioning and asset management

Responsibilities

Take inquiries via phone or email and troubleshoot hardware, software, and network issues
Log calls in ticketing system and track hardware assets
Assist with office moves and IT-related projects
Resolve complex issues and escalate to Tier 3 when needed
Install OS updates and patches, monitor servers and services
Coordinate with suppliers for repairs and RMA processes
Support on-site and remote events as required