Global IT Support Specialist – Europe Travel

Gaming-Lab; Bangor; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 holidays per year

Pension plan

Annual discretionary bonus

Monthly team lunches

Diversity of 48 nationalities

Tea/coffee and soft drinks

Free on-site parking

Job summary

GLI, based in Bangor, North Wales, is hiring a Global IT Support to assist the IT team and end users across Europe. The role includes responding to tickets, resolving issues, managing LAN/WAN environments, and documenting IT processes. Travel may be required to support multiple offices.

The ideal candidate has a IT degree, at least 1 year of related experience, and strong English communication. A proactive, detail-oriented mindset is essential.

Qualifications

• Bachelor's degree in Information Technology or related technical discipline.
• Minimum of 1 year of related IT experience.
• Working knowledge of network topology and remote access devices.
• Ability to translate technical concepts for non-technical audiences.

Responsibilities

• Respond to IT issues in the ticketing system promptly.
• Assist IT personnel in resolving end-user issues.
• Install and support LAN/WAN end-user systems.
• Maintain records, logs and reports of IT requests.
• Provide training materials and documentation for IT apps/equipment.
• Maintain confidentiality of information processed, stored or accessed.
• Provide weekly workload/status reports to the IT Manager.
• Travel to support offices across Europe as needed.

Skills

1 year IT experience

Network topology knowledge

English communication

Technical-to-business communication

Education

Bachelor’s degree in Information Technology

Certificate or formal training may be evaluated

Job description

GLI, based in Bangor, North Wales, is hiring a Global IT Support to assist the IT team and end users across Europe. The role includes responding to tickets, resolving issues, managing LAN/WAN environments, and documenting IT processes. Travel may be required to support multiple offices.

The ideal candidate has a IT degree, at least 1 year of related experience, and strong English communication. A proactive, detail-oriented mindset is essential.