Global IT Support Specialist – Onsite & Travel

Franke Group; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee Benefits

International environment

Job summary

Franke Group in Manchester is seeking an IT Service Desk specialist to join an international team. You will provide 1st and 2nd level support regionally on site and coordinate with colleagues across EMEA, handling hardware, software, and user onboarding.

The contract is 2 years. The role covers SCCM software provisioning, Server and storage maintenance, network support, asset and licence management, and vulnerability handling. Travel and driving license are required.

Qualifications

• Relevant educational qualifications
• Additional trainings for Microsoft (MCP level) and Cisco Meraki
• 3 Years work experience in the IT Service Desk area
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, like dealing with people
• Flexibility and willingness to travel, driving license required.
• English language skills C2 = Level 16 (oral and writing)

Responsibilities

• 1st and 2nd level support within region
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning with SCCM (Franke Standard Applications)
• Client hardware installation & maintenance
• Server hardware installation & maintenance
• Network support (LAN) and monitoring of WAN
• Server Room maintenance (local contact for Platform Services)
• Mobile devices (IOS)
• Introduction of new users
• Asset & Licence Management
• Vulnerability Management for soft & hardware
• Team member of projects

Skills

IT service desk

Windows OS

Networking

Mobile devices

Analytical thinking

Communication

Education

ICT related education

Tools

SCCM

ServiceNow

VMware

Cisco Meraki

Job description

Franke Group in Manchester is seeking an IT Service Desk specialist to join an international team. You will provide 1st and 2nd level support regionally on site and coordinate with colleagues across EMEA, handling hardware, software, and user onboarding.

The contract is 2 years. The role covers SCCM software provisioning, Server and storage maintenance, network support, asset and licence management, and vulnerability handling. Travel and driving license are required.