Sales Support & Client Services Admin

Gaming Laboratories International, LLC; Bangor; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 holidays per year

Pension Plan

Annual Discretionary Bonus

Discretionary Annual Salary Reviews

Diversity with 48 nationalities

Job summary

GLI in Bangor is seeking a Client Services Administrative Assistant to support our Sales team. You will handle administrative tasks, assist with proposals for the EMEA region, and help ensure smooth operations across departments.

The role requires a client-focused mindset, strong English communication, and experience with CRM systems. You will create reports, manage inquiries, and help maintain accurate customer records in a busy, global environment.

Qualifications

• Passion for customer success and support.
• Experience with CRM and Dynamics is a plus.
• Pro-active attitude and strong communication skills.
• Structured, organised and able to work in a team.
• Excellent verbal and written English.

Responsibilities

• Support the proposal drafting for the EMEA Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients, fulfilling the procedures and requirements of the PTS (Proposal Tracking System).
• Updating the CRM to keep the strength of the customer’s information, opportunities, contacts and related data in sales.
• Create weekly/monthly reports and work with all levels of internal clients within GLI.
• Receive and answer enquiries as well as deal with internal and occasionally external clients via email.
• Ensure essential admin tasks are carried out to provide support to Legal, Finance, QA and other departments in GLI.
• Follow up NDA, GLI Access requests, JIRA Access requests, sanity checks, submissions for specific projects, etc.
• Ad-hoc administrative tasks

Skills

Customer success

Pro-active

Structured way of working

Team player

Strong written English

Education

MBO/HBO level thinking

Tools

CRM

Dynamics

Microsoft Word

Outlook

PowerPoint

Excel

Job description

GLI in Bangor is seeking a Client Services Administrative Assistant to support our Sales team. You will handle administrative tasks, assist with proposals for the EMEA region, and help ensure smooth operations across departments.

The role requires a client-focused mindset, strong English communication, and experience with CRM systems. You will create reports, manage inquiries, and help maintain accurate customer records in a busy, global environment.