IT Support Specialist _ Guernsey

BCIC Swiss; Daliburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

BCIC Swiss GmbH | Best Connect International Company is seeking a Dispatch, on-site IT Support Specialist in Daliburgh, Scotland. The role demands experience in troubleshooting and resolving customer issues through first- or second-level contact.

The ideal candidate will have several years in the IT field, a valid work permit in the UK, and strong knowledge in Windows OS, Microsoft Office, and basic macOS support. This position involves maintaining ticket updates and collaborating with vendors to address technical challenges.

Qualifications

• Must hold a valid work permit in the UK.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot problems with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

Skills: Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) IT Support Specialist in UK.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office and Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in UK.
• Several years of experience in the IT field.