Global IT Support Analyst - Major Motorsport Tech

Motorsport Network, LLC; Biggin Hill, Greater London; Remote; GBP 28,000 - 44,000; Full time

Benefits offered by this job

Private Healthcare scheme

Dental Care

4 x Grand Prix Paddock passes per seaa

Enhanced maternity/paternity leave

Staff shuttle service

Free healthy snacks

Canteen subsidy

25 days annual leave and 8 BankHoliday

Training opportunities

Discount on F1 merchandise

Perkbox

Job summary

Formula 1 is seeking an IT Support Analyst to join our IT department at Biggin Hill. You will provide hands-on support for hardware, software and telecom systems with a focus on customer service and incident resolution.

You will log, manage and escalate tickets, deploy hardware, support C-Suite, and contribute to ITIL-aligned processes. Strong communication and proactive problem-solving are essential.

Qualifications

• Strong communication skills and customer-focused service delivery.
• Experience logging, tracking and resolving IT incidents and requests.
• Familiarity with ITIL processes and change management practices.
• Knowledge of Microsoft 365 and Azure AD administration is essential.

Responsibilities

• Provide IT support across sites, including Biggin Hill, St James Market, and the Event Technical Centre.
• Log, reassign and escalate incidents to ensure timely resolution.
• Communicate with users regarding issues, changes, and tasks, offering desk-side and remote support.
• Build, deploy and maintain IT hardware with up-to-date drivers and updates.
• Support C-Suite staff and keep stakeholders informed per IT policies.
• Monitor IT systems and respond promptly to issues as they arise.
• Act as escalation point for Service Desk and ensure fast responses.
• Maintain up-to-date documentation for IT infrastructure and asset management.
• Follow change management processes for new requests and incidents.
• Produce and maintain documentation required for IT operations.

Skills

Strong communication skills

Proactive and solution-oriented

Customer service mindset

Education

ITIL Foundation Qualification

Office 365 Administration and Troubleshooting

Tools

Microsoft 365 Suite

Azure Active Directory

Device Management tools

Job description

Formula 1 is seeking an IT Support Analyst to join our IT department at Biggin Hill. You will provide hands-on support for hardware, software and telecom systems with a focus on customer service and incident resolution.

You will log, manage and escalate tickets, deploy hardware, support C-Suite, and contribute to ITIL-aligned processes. Strong communication and proactive problem-solving are essential.