IT Support Analyst

Formula 1; Biggin Hill; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private Healthcare

Dental Care

25 days annual leave

Bank Holiday entitlement

Staff shuttle service

Snacks in office

Canteen discount

Job summary

Formula 1 is seeking an IT Support Analyst to join our IT department, providing desk-side and remote support across multiple sites including Biggin Hill. You will manage IT hardware, software and telecom systems while ensuring high service levels and adherence to IT policies.

The role requires strong knowledge of Microsoft 365 Suite and Azure Active Directory, plus experience with device management and IT service practices. A dynamic, global environment awaits with opportunities for growth.

Qualifications

• Essential knowledge of Microsoft 365 Suite and Azure Active Directory.
• Knowledge of operational device management
• Strong customer service skills
• Understanding of IT Service Management best practices (ITIL)

Responsibilities

• Provide IT support at all sites including Biggin Hill and the Event Technical Centre.
• Log, track and resolve incidents, escalate where needed.
• Offer desk-side and remote support to users including C-Suite staff.
• Maintain hardware, software and telecom systems and ensure updates/drivers are current.
• Follow change management processes and document infrastructure changes.

Skills

M365 & Azure

Azure AD

Device management

Customer service

ITIL Foundation

Education

ITIL Foundation Qualification

Tools

Microsoft 365 Admin Center

Azure Portal

Job description

Are you ready to make your mark in the world of Formula 1?At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview:We are looking for an IT Support Analyst to join our IT department. Reporting into our IT Support Manager, this role will be responsible for providing support within the company with IT hardware, software and telecommunication systems, whilst always maintaining a high level of customer service and continuing to meet F1 objectives.Main Duties and Responsibilities:Offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical CentreEnsure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolutionLiaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote supportBuild, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are appliedSupport all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT PoliciesExperience in monitoring IT systems and acting in a timely manner when issues arise,Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issuesKeep departmental documentation up to date, ensuring all user assigned hardware correctly logged for referenceFollow the change management process at all times, ensuring all jobs logged and passed through the correct approval routesProduce and maintain documentation required for IT Infrastructure managementWhat Are We Looking For?Personal QualitiesIn this role it is essential that you are:Strong communication skills with the ability to convey ideas clearly and confidentlyHighly motivated and well-structured in managing tasksPositive, adaptable, and flexible when faced with challengesProactive, with a solution-oriented mindsetExperiencePrior to the role it would be essential that you have:Essential Knowledge of Microsoft 365 Suite and Azure Active DirectoryKnowledge of operational Device ManagersOperational Knowledge of a wide range of IT and communication equipmentGood customer service skillsDemonstratable understanding of IT Service best practicesSome desirable experience that you may bring to the role:Experience working in a global organisation across different time zonesQualificationsNot essential to be successful in the role but you may also have the following qualifications:ITIL Foundation QualificationOffice 365 Administration and TroubleshootingCareer Progression - Where Can You Go Next?From this position, your next step could be into the role of Senior Support Analyst.Why join the force behind the sport?Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:Private Healthcare schemeDental Care4 x Grand Prix Paddock passes per seasonEnhanced maternity/paternity leave and other family planning policiesA free staff shuttle service running to and from surrounding trains stations near to Biggin HillFree healthy snacks in our officesSubsidised canteen in Biggin Hill, serving breakfast and lunch25 days annual leave and 8 Bank Holiday days, plus a Christmas period closureOpportunities to develop and request training for your role via our in-house Learning and Development teamDiscount on F1 merchandiseDiscount at F1’s experiences including F1 Arcade and F1 DrivePerkbox benefit portal and moreRecruitment Fraud Warning: We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to [e-mail]:Technical