Global IT Service Desk Analyst — Fast-Paced Tech Support

Motorsport Media Ltd; Biggin Hill; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Private Healthcare scheme

Dental Care

25 days annual leave

Job summary

Formula 1 is seeking an IT Service Desk Analyst to join our IT Infrastructure Team at Biggin Hill. You will be the first point of contact for IT requests and incidents, logging and routing tickets, and delivering high-level customer service.

You will work with Active Directory, Office 365, and Azure, supporting MacBook and Windows laptops, and you will help maintain SOX and GDPR compliance while keeping documentation up to date. This is a full-time on-site role with a dynamic, passionate team.

Qualifications

• Experience working on an IT Service Desk or similar role (min 1 year).
• Familiarity with Active Directory, Office 365, and Azure.
• Experience with MacBook and Windows laptops.

Responsibilities

• Answer calls and emails to the service desk, log in Jira Service Desk, and assign to relevant teams.
• Triaging tickets and gathering information to enable resolution.

Skills

Active Directory

Office 365

Azure

Customer service

Teamwork

Education

Minimum A Levels or Equivalent

Tools

Jira Service Desk

MacBook

Windows laptop

Job description

Formula 1 is seeking an IT Service Desk Analyst to join our IT Infrastructure Team at Biggin Hill. You will be the first point of contact for IT requests and incidents, logging and routing tickets, and delivering high-level customer service.

You will work with Active Directory, Office 365, and Azure, supporting MacBook and Windows laptops, and you will help maintain SOX and GDPR compliance while keeping documentation up to date. This is a full-time on-site role with a dynamic, passionate team.