IT Support Analyst — Global Tech for High-Speed Innovation

Formula 1; Biggin Hill; Presencial; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Healthcare

Dental Care

25 days annual leave

Bank Holiday entitlement

Staff shuttle service

Snacks in office

Canteen discount

Descripción de la vacante

Formula 1 is seeking an IT Support Analyst to join our IT department, providing desk-side and remote support across multiple sites including Biggin Hill. You will manage IT hardware, software and telecom systems while ensuring high service levels and adherence to IT policies.

The role requires strong knowledge of Microsoft 365 Suite and Azure Active Directory, plus experience with device management and IT service practices. A dynamic, global environment awaits with opportunities for growth.

Formación

• Essential knowledge of Microsoft 365 Suite and Azure Active Directory.
• Knowledge of operational device management
• Strong customer service skills
• Understanding of IT Service Management best practices (ITIL)

Responsabilidades

• Provide IT support at all sites including Biggin Hill and the Event Technical Centre.
• Log, track and resolve incidents, escalate where needed.
• Offer desk-side and remote support to users including C-Suite staff.
• Maintain hardware, software and telecom systems and ensure updates/drivers are current.
• Follow change management processes and document infrastructure changes.

Conocimientos

M365 & Azure

Azure AD

Device management

Customer service

ITIL Foundation

Educación

ITIL Foundation Qualification

Herramientas

Microsoft 365 Admin Center

Azure Portal

Descripción del empleo

Formula 1 is seeking an IT Support Analyst to join our IT department, providing desk-side and remote support across multiple sites including Biggin Hill. You will manage IT hardware, software and telecom systems while ensuring high service levels and adherence to IT policies.

The role requires strong knowledge of Microsoft 365 Suite and Azure Active Directory, plus experience with device management and IT service practices. A dynamic, global environment awaits with opportunities for growth.