IT Support Analyst — Global IT, F1 Perks & Paddock Passes

Formula One Management; Biggin Hill; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Healthcare

Dental Care

Grand Prix paddock passes

25 days annual leave

Staff shuttle to Biggin Hill

Perkbox benefit portal

Job summary

Formula One Management is seeking an IT Support Analyst to join our IT team at Biggin Hill. You will provide hands-on hardware, software, and telecom support across sites, delivering exceptional service to staff including C-suite, and ensuring systems run smoothly.

You will deploy and maintain IT hardware, manage incidents and change requests, and contribute to IT infrastructure documentation, monitoring, and continuous improvement in a fast-paced, globally connected environment.

Qualifications

• Experience with Microsoft 365 suite and Azure AD administration.
• Familiarity with IT service management best practices (ITIL).
• Strong customer service and communication skills.
• Experience supporting IT across multiple sites and devices.
• Knowledge of Office 365 administration is a plus.

Responsibilities

• Offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre.
• Log, review, update, reassign or escalate issues to provide high-quality service and resolve calls.
• Liaise with users on issues, change requests and tasks; provide desk-side and remote support.
• Build, deploy and maintain IT hardware with up-to-date drivers and updates.
• Support all C-Suite staff, keeping involved parties updated per IT policies.
• Monitor IT systems and respond promptly to issues as they arise.
• Act as a point of escalation for Service Desk with timely responses.
• Keep departmental hardware documentation up to date and logged.
• Follow the change management process for logging and approvals.
• Produce and maintain IT infrastructure documentation.

Skills

Microsoft 365 Suite

Azure Active Directory

IT Service Management

Customer Service

Education

ITIL Foundation Qualification

Office 365 Administration and Troubleshooting

Job description

Formula One Management is seeking an IT Support Analyst to join our IT team at Biggin Hill. You will provide hands-on hardware, software, and telecom support across sites, delivering exceptional service to staff including C-suite, and ensuring systems run smoothly.

You will deploy and maintain IT hardware, manage incidents and change requests, and contribute to IT infrastructure documentation, monitoring, and continuous improvement in a fast-paced, globally connected environment.