IT Operations Leader for GMP‑Focused Support

OXB; Oxford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive total reward packages

Wellbeing programs

Career development opportunities

Inclusive, collaborative culture

State-of-the-art labs and facilities

Job summary

OXB in Oxford, UK is seeking an IT Support Manager to lead the IT Support team and ensure reliable, secure services across the business. You will drive ITSM, manage third-party providers, and ensure compliance with GxP, data integrity and information security, while championing continuous improvement.

The role focuses on developing a high-performing IT demand and support function in a fast-growing biopharma environment, with emphasis on governance, cyber security, disaster recovery and service

Qualifications

• Experience supporting enterprise IT infrastructure in regulated environments (GxP).
• Strong technical knowledge of operating systems, networking, hardware and software.
• Proven direct line management experience and leadership capabilities.
• Familiar with ITSM processes and change control in validated systems.

Responsibilities

• Lead day-to-day IT Support operations ensuring reliable and high-performing services.
• Develop and manage the IT Support team, prioritising workloads and incidents.
• Ensure operations comply with GxP, Data Integrity, information security and validation requirements.
• Own ITSM processes: Incident, Request, Problem, Knowledge, Major Incident Management.

Skills

GxP compliance

IT infrastructure

Networking

End-user support

Leadership

Education

Degree in a relevant field

HNC/HND advantageous

Job description

OXB in Oxford, UK is seeking an IT Support Manager to lead the IT Support team and ensure reliable, secure services across the business. You will drive ITSM, manage third-party providers, and ensure compliance with GxP, data integrity and information security, while championing continuous improvement.

The role focuses on developing a high-performing IT demand and support function in a fast-growing biopharma environment, with emphasis on governance, cyber security, disaster recovery and service