Global IT Service & Projects Analyst

PlayStation Network; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading entertainment technology company in London seeks a Business Analyst to manage project demands and enhance IT service delivery. You will coordinate between teams, gather requirements, and produce performance reports. The ideal candidate has strong organizational, analytical, and communication skills, alongside project management knowledge and technical proficiency with tools like Excel and ServiceNow.

Qualifications

• Exceptionally organized with strong attention to detail.
• Proactive and analytical problem solver.
• Effective collaborator across diverse teams.
• Excellent written and verbal communicator.
• Resilient and adaptable to high-pressure environments.
• Solid understanding of IT and business fundamentals.

Responsibilities

• Gather business and technical requirements.
• Coordinate with technical teams on priority projects.
• Support delivery of objectives across multiple sites.
• Facilitate communication between technical locations.
• Produce regular reports showcasing IT performance metrics.
• Oversee complex service requests and maintain communication.

Skills

Organizational skills

Analytical problem solving

Effective collaboration

Excellent communication

Resilience

Technical proficiency

Education

PMP or project management certifications

ITIL Foundation certification or higher

Tools

PowerPoint

Excel

Tableau

SharePoint

Miro

Trello

ServiceNow

Job description

A leading entertainment technology company in London seeks a Business Analyst to manage project demands and enhance IT service delivery. You will coordinate between teams, gather requirements, and produce performance reports. The ideal candidate has strong organizational, analytical, and communication skills, alongside project management knowledge and technical proficiency with tools like Excel and ServiceNow.