Global IT Service Operations Leader - Hybrid

Escode, Part of NCC Group; Manchester; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology service provider in the UK is looking for a Senior Manager, Service Operations. This role involves overseeing IT service management and the implementation of support provisions while leading a team. Candidates should have strong project management skills, communication abilities, and a deep understanding of technical processes. This position requires travel to various locations and experience in leading technology functions in a global business setting.

Qualifications

• Proven experience of training and coaching staff.
• Ability to prioritize and execute tasks effectively.
• Experience in managing projects under tight timescales.
• Direct management of technical resources.

Responsibilities

• Oversee day-to-day IT service management.
• Manage IT security policies and processes.
• Ensure smooth onboarding of new IT services.
• Coordinate IT communications.
• Act as the interface between IT and business.

Skills

Project management

Communication skills

Technical documentation

Network security knowledge

Microsoft Active Directory

Azure environments

Problem-solving

Tools

Microsoft Power Platform

Job description

A leading technology service provider in the UK is looking for a Senior Manager, Service Operations. This role involves overseeing IT service management and the implementation of support provisions while leading a team. Candidates should have strong project management skills, communication abilities, and a deep understanding of technical processes. This position requires travel to various locations and experience in leading technology functions in a global business setting.