Global IT Operations Lead: Network, Cloud & DBA

pladis; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

pladis is seeking an IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) to lead day-to-day IT infrastructure delivery across five regions from our MIU Campus in West London. You will drive service management, incident leadership, and vendor governance while ensuring security, reliability and cost efficiency.

Bring extensive enterprise IT operations experience, strong cross-functional collaboration skills, and the ability to coordinate complex changes across regional

Qualifications

• Experience leading IT operations in a complex enterprise environment.
• Proven ability to coordinate multi-vendor delivery and drive operational excellence.
• Strong service management discipline and incident leadership capabilities.

Responsibilities

• Own day-to-day operational delivery for global IT infrastructure services.
• Lead major incidents, problem management, change and release governance.
• Coordinate cross-vendor activity and governance to meet SLA/XLA targets.
• Ensure operational readiness for new services and transitions into BAU.

Skills

IT operations leadership

Service management

Incident leadership

Vendor management

Stakeholder management

Tools

Runbooks

Monitoring tools

KPI/SLA/XLA tracking

Job description

pladis is seeking an IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) to lead day-to-day IT infrastructure delivery across five regions from our MIU Campus in West London. You will drive service management, incident leadership, and vendor governance while ensuring security, reliability and cost efficiency.

Bring extensive enterprise IT operations experience, strong cross-functional collaboration skills, and the ability to coordinate complex changes across regional