Global IT Manager — Hands-On Leader, Hybrid Ops

Lego; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

LEGO Digital Play in London is seeking a hands-on IT Manager to run day-to-day IT and act as second in command to the IT Director. You will handle 2nd and 3rd line tickets, escalate as needed, and lead IT projects from initial plan to adoption.

This role supports colleagues across offices and time zones, ensuring secure, reliable IT wherever they work. You will lead a small IT Engineers team, own the service desk end-to-end, and partner with security and People & Culture on onboarding journeys.

Qualifications

• Hands-on IT operations experience including service desk.
• Experience leading and developing a small technical team.
• Proven ability to run 2nd/3rd line support and escalations.
• Strong identity management experience with cloud providers (Okta/Entra ID).
• Experience with device management on Mac and Windows (Intune/Jamf).
• Experience delivering IT projects from plan to adoption.

Responsibilities

• Run day-to-day IT operations across offices and remote teams; handle 2nd/3rd line tickets.
• Deputise for the IT Director; help shape IT roadmap, policies and budget; liaise with leaders and LEGO partners.
• Lead, coach and develop a small team of IT Engineers; set priorities and hire as needed.
• Own the service desk end to end: tooling, flows, service levels, self-service, reporting.
• Design joiner/mover/leaver journeys with People & Culture for global access and equipment on day one.
• Manage identity and devices for a mixed Mac/Windows estate; support developers and engineers with high-spec workstations.
• Run hardware lifecycle for offices/remote workers; manage suppliers and international shipping.
• Plan and deliver IT projects across collaboration tools, identity, devices, and office technology; ensure security alignment.

Skills

IT operations management

Team leadership

2nd/3rd line support

Security awareness

Tools

Okta/Entra ID

Intune

Jamf

Google Workspace

Microsoft 365

Job description

LEGO Digital Play in London is seeking a hands-on IT Manager to run day-to-day IT and act as second in command to the IT Director. You will handle 2nd and 3rd line tickets, escalate as needed, and lead IT projects from initial plan to adoption.

This role supports colleagues across offices and time zones, ensuring secure, reliable IT wherever they work. You will lead a small IT Engineers team, own the service desk end-to-end, and partner with security and People & Culture on onboarding journeys.