Senior IT Manager

LEGO Digital Play; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

LEGO Digital Play is seeking a hands-on IT Manager to run daily IT and serve as second in command to the IT Director. You’ll handle 2nd/3rd line tickets, lead IT projects from plan to adoption, and step in when the IT Director is away.

You’ll support teams across offices and time zones, ensuring secure, reliable IT, whether at a developer desk or presenting to senior leaders. This role requires travel between offices.

Qualifications

• Hands-on IT operations experience with a track record of running a service desk.
• Experience leading a small technical team and stepping in for a senior IT leader.
• Proven ability to select and rollout a service management platform with self-service and reporting.
• Strong skills in cloud identity (Okta/Entra ID) and device management for Mac and Windows (Intune, Jamf).
• Experience administering Google Workspace and Microsoft 365.
• Proven ability to support a distributed workforce across countries and time zones.
• Successful IT projects from plan to adoption (platform migrations, office moves).
• Practical security knowledge and collaboration with a security team.
• Clear communication across all levels and willingness to travel between offices.

Responsibilities

• Run day-to-day IT operations across offices and remote teams, handling 2nd/3rd line tickets and escalations.
• Deputise for the IT Director: shape roadmap, policies, budget, and represent IT with leaders.
• Lead, coach and grow a small IT Engineers team with regular 1:1s.
• Own the service desk end-to-end, including tooling, flows, SLAs, self-service and reporting.
• Design joiner/mover/leaver journeys with People & Culture for global onboarding/offboarding.
• Manage identity and devices for a mixed Mac/Windows estate, including SSO and MFA.
• Oversee hardware lifecycle, purchasing, shipping, asset records, and supplier management.
• Plan and deliver IT projects across collaboration tools, identity, devices, and office tech.

Skills

IT operations

Team leadership

Service management

Cloud identity management

Device management

G Suite / Google Workspace

Microsoft 365

Security collaboration

Cross-office coordination

Travel readiness

Tools

Okta/Entra ID

Intune

Jamf

Job description

LEGO Digital Play will bring the LEGO brand into digital entertainment in new, innovative, and wholly-owned ways. Our mission is to ensure the LEGO Brand remains as powerfully a part of children’s lives in the coming decades as it has ever been. We aim to reach every kid on the planet, their parents, and adult fans of LEGO—and provide them with meaningful, magical, and playful new experiences.

We are at the earliest phases of this new company, offering a unique opportunity to build a new entity for the world's most beloved and trusted brand. Our culture is open, collaborative, intellectually rigorous, and creatively vibrant.

Role Summary

We are looking for a hands-on IT Manager to run day-to-day IT and act as second in command to our IT Director. You will spend real time in the support queue, working 2nd and 3rd line tickets and taking escalations from the team, and you will also lead IT projects from first plan through to adoption. When the IT Director is away, you will step in for them.

Our people are working across various offices and locations; you will make sure every one of them gets secure, reliable IT, whatever their location or time zone. This role suits someone who is as comfortable fixing a laptop at a developer's desk as presenting a project plan to senior leaders.

Key Responsibilities

• Run day-to-day IT operations across our offices and remote teams, and work the support queue yourself: pick up 2nd and 3rd line tickets, take escalations from the IT Engineers and see problems through to a lasting fix.
• Deputise for the IT Director: cover in their absence, help shape the IT roadmap, policies and budget, and represent IT with leaders across the business and with partner teams elsewhere in the LEGO family of companies.
• Lead, coach and develop a small team of IT Engineers, setting clear priorities, running regular one-to-ones and helping hire as the team grows.
• Own the service desk end to end, from tooling and request flows to service levels, self-service, knowledge base and reporting, and act on what the data shows.
• Design and run joiner, mover and leaver journeys with People & Culture, so employees and contractors anywhere in the world get the right access and equipment on day one and lose access promptly when they leave.
• Manage identity and devices for a mixed Mac and Windows estate, including single sign-on, multi-factor authentication, access reviews, patching and software deployment, and support creative and engineering teams with high-spec workstations, source control access and build machines.
• Run the hardware lifecycle for offices and remote workers in several countries, from forecasting and purchasing to international shipping, asset records and secure returns, and manage the IT suppliers and partners who support it.
• Plan and deliver IT projects across collaboration tools, identity, devices and office technology, bring new teams and sites onto common standards, and work with the security team to assess new applications and suppliers, manage incidents and keep recovery plans current.

Required Qualifications

• Substantial hands-on IT experience, with a track record of running IT operations and a service desk while still working tickets yourself.
• Experience leading and developing a small technical team, and stepping up to cover for a senior IT leader.
• You will have selected and rolled out a service management platform before, including request types, service levels, self-service and reporting.
• Strong, current hands-on skills in cloud identity (for example Okta or Entra ID) and device management for Mac and Windows (for example Intune or Jamf).
• Experience running Google Workspace and Microsoft 365, including where both are used side by side.
• Experience supporting a distributed workforce across countries and time zones, including contractors, remote device logistics and small or shared office sites.
• A track record of delivering IT projects from plan to adoption, such as platform migrations, identity rollouts or office moves.
• Practical security knowledge and experience working alongside a security team.
• Clear communication with everyone from new starters to senior leaders, and willingness to travel between our offices.

Preferred Qualifications

• Experience in a games, VFX, animation or other creative technology studio.
• Familiarity with game development infrastructure such as Perforce, build machines or game engines.
• Experience bringing new teams or offices onto shared IT standards.
• Experience in an international organisation, with offices spanning different markets internationally
• Scripting or automation skills, for example PowerShell, Python or Bash, or experience automating identity workflows.
• A pragmatic ITIL or similar service management background.

Hybrid Working

This role is based in our London office. Our hybrid working policy is three days a week in the office.