Global IT Lead for Creative Studio (Hybrid, London)

LEGO Digital Play; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

LEGO Digital Play is seeking a hands-on IT Manager to run daily IT and serve as second in command to the IT Director. You’ll handle 2nd/3rd line tickets, lead IT projects from plan to adoption, and step in when the IT Director is away.

You’ll support teams across offices and time zones, ensuring secure, reliable IT, whether at a developer desk or presenting to senior leaders. This role requires travel between offices.

Qualifications

• Hands-on IT operations experience with a track record of running a service desk.
• Experience leading a small technical team and stepping in for a senior IT leader.
• Proven ability to select and rollout a service management platform with self-service and reporting.
• Strong skills in cloud identity (Okta/Entra ID) and device management for Mac and Windows (Intune, Jamf).
• Experience administering Google Workspace and Microsoft 365.
• Proven ability to support a distributed workforce across countries and time zones.
• Successful IT projects from plan to adoption (platform migrations, office moves).
• Practical security knowledge and collaboration with a security team.
• Clear communication across all levels and willingness to travel between offices.

Responsibilities

• Run day-to-day IT operations across offices and remote teams, handling 2nd/3rd line tickets and escalations.
• Deputise for the IT Director: shape roadmap, policies, budget, and represent IT with leaders.
• Lead, coach and grow a small IT Engineers team with regular 1:1s.
• Own the service desk end-to-end, including tooling, flows, SLAs, self-service and reporting.
• Design joiner/mover/leaver journeys with People & Culture for global onboarding/offboarding.
• Manage identity and devices for a mixed Mac/Windows estate, including SSO and MFA.
• Oversee hardware lifecycle, purchasing, shipping, asset records, and supplier management.
• Plan and deliver IT projects across collaboration tools, identity, devices, and office tech.

Skills

IT operations

Team leadership

Service management

Cloud identity management

Device management

G Suite / Google Workspace

Microsoft 365

Security collaboration

Cross-office coordination

Travel readiness

Tools

Okta/Entra ID

Intune

Jamf

Job description

LEGO Digital Play is seeking a hands-on IT Manager to run daily IT and serve as second in command to the IT Director. You’ll handle 2nd/3rd line tickets, lead IT projects from plan to adoption, and step in when the IT Director is away.

You’ll support teams across offices and time zones, ensuring secure, reliable IT, whether at a developer desk or presenting to senior leaders. This role requires travel between offices.