Global IT Infrastructure & Site Support Analyst

Ball Aerospace; Luton; On-site; GBP 42,000 - 54,000; Full time

Job summary

Ball Corporation in the United Kingdom is seeking an IT Support professional to help end users and manage enterprise systems across global locations. You will troubleshoot issues promptly, administer core infrastructure, and partner with vendors to deliver high quality IT services.

The role requires hands-on installation, configuration, capacity planning, and adherence to ITIL processes, security, and governance. Fluent English and collaboration with global teams are essential.

Qualifications

• Bachelor’s degree in a related field preferred.
• 2–5 years of job-related experience.
• 2+ years development experience implementing solutions for complex systems.
• Experience in communicating and collaborating with customers to analyze information needs and deliver functional requirements; use cases and GUI designs.
• Experience driving process and technology re-engineering using ITIL, COBIT, Six Sigma, Lean, Kaizen.
• Proficient in end-user support and in infrastructure installation and integration.

Responsibilities

• Administer and support complex environments, including core infrastructure tools and technologies; perform installation, configuration, backup and recovery.
• Review monitoring, capacity, and configuration management to ensure performance and SLAs.
• Deliver high-quality technical solutions; configure, test, monitor and support changes to the IT environment.
• Identify innovative business solutions and challenge assumptions on execution.
• Administer systems and networking in a large corporate environment with global locations and large user base.
• Follow ITIL best practices for Incident, Change, Request and Problem management; apply ITSM practices.
• Adhere to security, governance and compliance requirements (HIPAA, SOX, GDPR, LGPD).
• Define detailed specifications to solve business problems in line with operations architecture.
• Collaborate with third-party vendors, implementation partners and consultants.
• Tune infrastructure parameters for efficient resource utilization and optimization.

Skills

Fluent English

End-user support

Communication with customers

Education

Bachelor's degree in a related field

Tools

ServiceNow

Job description

Ball Corporation in the United Kingdom is seeking an IT Support professional to help end users and manage enterprise systems across global locations. You will troubleshoot issues promptly, administer core infrastructure, and partner with vendors to deliver high quality IT services.

The role requires hands-on installation, configuration, capacity planning, and adherence to ITIL processes, security, and governance. Fluent English and collaboration with global teams are essential.