IT Service Support Analyst - Hybrid Role with Global Growth

Bodycote; Macclesfield; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Bodycote in the United Kingdom is seeking an IT Service Support Analyst to be the primary contact for IT incidents, service requests, and technical enquiries, delivering a high-quality, customer-focused support experience.

You will triage, diagnose, and resolve hardware, software, network and application issues through a blended first/second line model, primarily remote, while maintaining strong relationships with customers and colleagues across regional locations.

Qualifications

• GCSEs (or equivalent), including English and Maths, or equivalent relevant experience in an IT support environment.
• Microsoft, CompTIA (A+, Network+), or other relevant technical certifications.
• Qualifications or training in endpoint management, device provisioning, or modern workplace technologies (e.g., Microsoft Intune, Autopilot, Microsoft 365).
• Minimum of 3 years’ experience in a customer facing role supporting a Windows based environment.
• ITIL Foundation certification.
• Degree, Diploma, BTEC, or equivalent qualification in Information Technology, Computer Science, or a related discipline.
• Additional European language skill is welcome.
• Basic PowerShell scripts/automation.

Responsibilities

• This role is the primary point of contact for IT incidents, service requests, and technical enquiries, delivering a high-quality, customer-focused support experience.
• Triage, prioritisation, diagnosis, and resolution of hardware, software, network, and application issues through a blended first and second line support model, generally provided remotely.
• Ensure incidents and service requests are managed efficiently in line with agreed service levels, maintaining clear communication and ownership.
• Build and maintain strong relationships with customers, colleagues, and external partners.

Job description

Bodycote in the United Kingdom is seeking an IT Service Support Analyst to be the primary contact for IT incidents, service requests, and technical enquiries, delivering a high-quality, customer-focused support experience.

You will triage, diagnose, and resolve hardware, software, network and application issues through a blended first/second line model, primarily remote, while maintaining strong relationships with customers and colleagues across regional locations.