Global Internal Communications Leader & Culture Champion

Trustly; Greater London; On-site; GBP 120,000 - 140,000; Full time

Benefits offered by this job

Holiday allowance

Team outings

Parental leave top-up

On-site perks

Wellbeing support

Additional benefits

Job summary

Trustly in London seeks an Internal Communications Director who will be the culture carrier for our hyper-growth company. You will own how we communicate across the business with three pillars: leadership voice, change management, and culture amplification, partnering with the CEO and C-suite.

You’ll embed with product, engineering, and commercial teams to surface stories behind rapid growth, champion AI-forward tools, and drive two-way dialogue that builds trust, belonging, and employee

Qualifications

• 8-10+ years directing internal, executive, or corporate communications in agile, hyper-growth environments.
• You write with rhythm, grit, and punch, avoiding jargon and making complex concepts accessible.
• You build communities and foster trust, belonging, psychological safety, and real employee voices.
• You partner with the CEO to translate vision into everyday momentum.
• You thrive balancing strategic vision with hands-on execution in a fast-paced setting.

Responsibilities

• Architect the Global Narrative across leadership voice, change management, and culture amplification.
• Be the Executive Megaphone: craft transparent memos, town halls, and fireside chats.
• Spark two-way dialogue: build feedback loops and listening rituals for psychological safety.
• Uncover stories behind rapid growth by embedding with product, engineering, and commercial teams.
• Lead through transformation during hyper-growth, reorganizations, and pivots with calm clarity.
• Pioneer the Comms Tech Stack: test AI copy tools and dynamic media.
• Unify the business by aligning with C-suite and cross-functional teams.

Skills

Master Communicator

Storytelling

Culture carrier

CEO partner

Scale-up mindset

Tech-curious

Consumer/purpose storytelling

London-based

Tools

AI copy tools

Communication bots

Job description

Trustly in London seeks an Internal Communications Director who will be the culture carrier for our hyper-growth company. You will own how we communicate across the business with three pillars: leadership voice, change management, and culture amplification, partnering with the CEO and C-suite.

You’ll embed with product, engineering, and commercial teams to surface stories behind rapid growth, champion AI-forward tools, and drive two-way dialogue that builds trust, belonging, and employee