Internal Communications Director

Trustly; Greater London; On-site; GBP 120,000 - 140,000; Full time

Benefits offered by this job

Holiday allowance

Team outings

Parental leave top-up

On-site perks

Wellbeing support

Additional benefits

Job summary

Trustly in London seeks an Internal Communications Director who will be the culture carrier for our hyper-growth company. You will own how we communicate across the business with three pillars: leadership voice, change management, and culture amplification, partnering with the CEO and C-suite.

You’ll embed with product, engineering, and commercial teams to surface stories behind rapid growth, champion AI-forward tools, and drive two-way dialogue that builds trust, belonging, and employee

Qualifications

• 8-10+ years directing internal, executive, or corporate communications in agile, hyper-growth environments.
• You write with rhythm, grit, and punch, avoiding jargon and making complex concepts accessible.
• You build communities and foster trust, belonging, psychological safety, and real employee voices.
• You partner with the CEO to translate vision into everyday momentum.
• You thrive balancing strategic vision with hands-on execution in a fast-paced setting.

Responsibilities

• Architect the Global Narrative across leadership voice, change management, and culture amplification.
• Be the Executive Megaphone: craft transparent memos, town halls, and fireside chats.
• Spark two-way dialogue: build feedback loops and listening rituals for psychological safety.
• Uncover stories behind rapid growth by embedding with product, engineering, and commercial teams.
• Lead through transformation during hyper-growth, reorganizations, and pivots with calm clarity.
• Pioneer the Comms Tech Stack: test AI copy tools and dynamic media.
• Unify the business by aligning with C-suite and cross-functional teams.

Skills

Master Communicator

Storytelling

Culture carrier

CEO partner

Scale-up mindset

Tech-curious

Consumer/purpose storytelling

London-based

Tools

AI copy tools

Communication bots

Job description

WHO WE ARE

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the team

Embedded right at the heart of the business, our Internal Communications function bridges the gap between high-level strategy and everyday culture. Reporting directly to our Chief People Officer (CPO), you will be the connective tissue connecting our executive table to every single desk across the globe; turning business priorities into shared cultural momentum.

About the role

The Internal Communications Director will be a vital culture carrier for Trustly and the internal voice of our executive leadership. You will own how we communicate across the business through three core pillars: aligning our organisation to our growth and performance strategy; stewarding change through transparent, radically clear, and compelling two-way dialogue; and amplifying and driving momentum behind our culture.

We view listening as just as important as talking. We are keen to meet leaders who build relevant, high-impact communication strategies grounded in real employee insights and data. You will be a curious and deeply connected leader; wired into the business where work actually gets done, championing our product-led growth, and translating complex milestones into shared understanding.

We are looking for an innovative, tech- and AI-forward communicator who leverages emerging tools not only to drive the efficiency of communications, but to elevate the employee experience through greater ease, relevance, and personalisation.

This role is based in our London office.

What you’ll do

• Architect the Global Narrative: Own the global internal comms strategy end-to-end across three high-impact pillars: leadership voice, change management, and culture amplification.
• Be the Executive Megaphone: Serve as the trusted thinking partner and internal voice of our CEO; crafting punchy, transparent executive memos, town hall moments, and town-wide fireside chats that inspire action.
• Spark Real Two-Way Dialogue: Kill the corporate echo chamber. Build robust feedback loops, pulse checks, and listening rituals that foster psychological safety and make people feel truly heard.
• Unearth the Stories Behind the Ship: Embed with product, engineering, and commercial teams to surface the human victories, experiments, and lessons behind our rapid growth.
• Lead Through Transformation: Anchor our people through hyper-growth, reorganizations, and big strategic pivots with calm clarity, empathy, and impeccable timing.
• Pioneer the Comms Tech Stack: Hack the medium. Test and scale cutting-edge AI copy tools, tailored communications bots, and dynamic media (podcasts, interactive video briefs, micro-updates).
• Unify the Business: Partner seamlessly across C-suite leaders and cross-functional teams to keep our narrative aligned, transparent, and impossibly sharp.

Who you are

• A Master Communicator: 8-10+ years directing high-impact internal, executive, or corporate communications in agile, hyper-growth environments.
• A High-Energy Storyteller: You write with rhythm, grit, and punch. You know how to kill jargon, synthesize complexity, and write copy that people genuinely want to read.
• A Culture Carrier: You don’t just broadcast news; you build communities. You care deeply about trust, belonging, psychological safety, and giving employees a real voice.
• The CEO Whisperer: You have a proven track record partnering with top executives, capturing their authentic tone, and translating vision into everyday momentum.
• A Scale-Up Operator: Ambiguity doesn’t scare you; it energizes you. You thrive when balancing 30,000-foot strategic vision with rolling up your sleeves to hit “send.”
• Tech-Curious & Forward-Thinking: You’re already playing with generative AI, exploring novel comms channels, and asking "How can we do this faster, smarter, and cooler?"
• Consumer or Purpose-Driven DNA: Experience infusing consumer-grade engagement or purpose-led storytelling into internal audiences is a huge plus (fintech background is not required; bring your fresh perspective!).
• Based in London: Ready to collaborate on-site and bring the buzz to our London hub.

Our Fantastic Benefits (varies by location)

20 to 30 days of holiday to support a healthy work-life balance

Monthly team outing allowance to enjoy social events with your colleagues

Parental leave top-up additional support for new parents

On-site perks to make your workday smoother

Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best

PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

If your skills and experience align with this role, we’d love to hear from you!