Global IAM Quality & Operations Lead (Flexible)

Hitachi, Ltd.

United Kingdom

Remote

GBP 90,000 - 120,000

Full time

3 days ago

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Job summary

Hitachi Vantara in the United Kingdom is seeking a Manager, IAM Quality & Operations to lead a global team responsible for the quality, reliability, and day-to-day operational health of our IAM platforms. You will establish standards, monitor production IAM platforms, and drive continuous improvement across security controls, testing, and production readiness.

This role requires strong leadership across countries and a proactive automation mindset.

Qualifications

Experience leading cybersecurity and Identity and Access Management teams.
Experience operating enterprise IAM technologies (Okta, AD, Entra ID, etc.).
Proven ability to establish standards, metrics, and operating rhythms for global services.
Strong monitoring, incident and problem management capabilities.
Automation-first mindset to reduce manual work and improve reliability.

Responsibilities

Lead a global IAM Quality & Operations team ensuring health and reliability of IAM platforms.
Establish standards, ownership, metrics, procedures, and operating rhythms for IAM services.
Monitor production IAM platforms, processes, and automations to ensure expected performance.
Build a strong IAM quality practice including testing, validation, and production readiness.
Own incident, problem, and operational issue management with root-cause analysis.