Manager, IAM Quality & Operations

Hitachi, Ltd.; United Kingdom; Remote; GBP 90,000 - 120,000; Full time

Job summary

Hitachi Vantara in the United Kingdom is seeking a Manager, IAM Quality & Operations to lead a global team responsible for the quality, reliability, and day-to-day operational health of our IAM platforms. You will establish standards, monitor production IAM platforms, and drive continuous improvement across security controls, testing, and production readiness.

This role requires strong leadership across countries and a proactive automation mindset.

Qualifications

• Experience leading cybersecurity and Identity and Access Management teams.
• Experience operating enterprise IAM technologies (Okta, AD, Entra ID, etc.).
• Proven ability to establish standards, metrics, and operating rhythms for global services.
• Strong monitoring, incident and problem management capabilities.
• Automation-first mindset to reduce manual work and improve reliability.

Responsibilities

• Lead a global IAM Quality & Operations team ensuring health and reliability of IAM platforms.
• Establish standards, ownership, metrics, procedures, and operating rhythms for IAM services.
• Monitor production IAM platforms, processes, and automations to ensure expected performance.
• Build a strong IAM quality practice including testing, validation, and production readiness.
• Own incident, problem, and operational issue management with root-cause analysis.

Skills

IAM leadership

Cybersecurity operations

Global team leadership

Automation mindset

Communication skills

Tools

Okta

Auth0

Active Directory

Microsoft Entra ID

Identity governance

Job description

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job Description

Meet our Team

We are the Identity and Access Management team, part of Cybersecurity at Hitachi Vantara, and we are passionate advocates of cybersecurity! We maintain key tools, processes, and capabilities across our corporate environment that ensure the proper identity and access management of our employees, vendors, customers, partners, applications, and non-human identities.

We are out-of-the-box thinkers, innovators, and team players. We constantly seek new and better ways of doing things. We need highly motivated individuals to join our dynamic team who have positive attitudes, enjoy solving complex problems, and want to be part of something special. We strive for nothing less than the very best IAM program!

What you’ll be doing

As the Manager, IAM Quality & Operations, you will lead a global team responsible for the quality, reliability, and day-to-day operational health of our critical Identity and Access Management platforms and capabilities.

This is much more than a traditional operations role. Your team will be the group that ensures IAM works the way it is supposed to work, every day. You will establish the operational discipline that keeps our identity platforms dependable, validate that new and existing capabilities function as designed, operate key cybersecurity controls, identify weaknesses before they become incidents, and continuously improve how IAM services are delivered.

You will work across IAM architecture, engineering, development, governance, Cybersecurity, and IT to turn new capabilities into sustainable production services. You will also bring an operational perspective into solution design, ensuring supportability, monitoring, testing, controls, documentation, and operational readiness are built in rather than addressed after deployment.

This is a leadership role for someone who enjoys building high-performing teams, solving complex operational problems, creating order from complexity, and raising the standard for how critical cybersecurity services are operated globally.

Your tasks will also include:

• Leading a global IAM Quality & Operations team responsible for the health, availability, supportability, and operational effectiveness of critical IAM platforms and services.
• Establishing clear standards, ownership, metrics, procedures, and operating rhythms for the ongoing management of IAM services.
• Ensuring production IAM platforms, integrations, processes, scheduled activities, and automations are monitored, maintained, and operating as expected.
• Building a strong IAM quality practice, including functional validation, regression testing, operational acceptance, control testing, and production-readiness validation for new and changed capabilities.
• Owning the execution and evidence of designated IAM cybersecurity and functional controls, ensuring controls operate consistently and exceptions or failures are identified and remediated.
• Leading incident, problem, and operational issue management for IAM services, including root-cause analysis, corrective actions, lessons learned, and prevention of recurring issues.
• Partnering with IAM engineering, development, and architecture teams to ensure new solutions transition successfully into production with appropriate documentation, monitoring, support models, testing, and operational readiness.
• Using automation, telemetry, dashboards, and data to identify emerging issues, reduce manual operational effort, improve service reliability, and measure the effectiveness of IAM services.
• Driving continuous improvement across IAM operations by challenging inefficient processes, eliminating recurring problems, improving controls, and identifying opportunities for automation and simplification.
• Developing team members, establishing clear accountability, building technical depth, and creating a culture where quality, ownership, collaboration, and continuous improvement are expected.

What you bring to the team

• Significant experience leading cybersecurity, Identity and Access Management, technology operations, platform operations, quality engineering, or other complex enterprise technology teams.
• Strong understanding of IAM concepts including authentication, authorization, SSO, MFA, identity lifecycle management, access governance, privileged access, roles, permissions, and entitlement management.
• Experience operating enterprise IAM technologies such as Okta, Auth0, Active Directory, Microsoft Entra ID, identity governance, privileged access management, directories, and related identity services.
• Demonstrated experience building reliable operational practices for business-critical technology platforms, including monitoring, incident and problem management, change management, service readiness, operational metrics, and continuous improvement.
• Experience developing or operating cybersecurity controls and ensuring controls are repeatable, measurable, properly evidenced, and effective.
• Strong understanding of software and platform quality practices, including functional testing, regression testing, acceptance criteria, validation, release readiness, and production verification.
• Strong leadership experience with the ability to manage, develop, and motivate team members working across countries, cultures, and time zones.
• An automation-first mindset and a demonstrated ability to identify opportunities to reduce manual work, prevent recurring issues, and improve operational reliability through technology.
• Excellent analytical, problem-solving, and communication skills, with the ability to remain calm during critical situations, make sound decisions, establish priorities, and communicate effectively with technical teams, business stakeholders, and cybersecurity leadership.

About Us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.