VP, IAM Operations Leader — Access & Governance

Adecco; Slough; Hybrid; GBP 129,000 - 166,000; Full time

Job summary

Adecco is seeking an experienced Identity & Access Management Operations Analyst, VP level, in London to bolster IAM operations across EMEA. This role leads day-to-day operational workloads, ensures timely processing, and guides IAM resources through complex challenges.

The position requires extensive IAM operations experience, strong governance know‑how, and stakeholder communication. It offers hybrid working in London and a daily rate of £750 (umbrella), with a 12‑month duration.

Qualifications

• Significant experience in Identity & Access Management operations or a closely related security discipline.
• Proven experience leading or coordinating operational teams and high‑volume request‑processing activities.
• Strong understanding of joiner, mover, and leaver processes, including third‑party identity lifecycle management.
• Proficient in application access fulfilment, approval workflows, and access governance activities.
• Ability to assess complex requests and operational control concerns.
• Experience in producing operational management information and communicating service risks to senior stakeholders.
• Strong organisational, prioritisation, and workload management skills.
• Excellent written and verbal communication skills, with a keen attention to detail.
• Proficient in using workflow, ticketing, or service‑management platforms, with a solid command of Microsoft Office applications.

Responsibilities

• Coordinate and oversee day-to-day IAM operational activities across EMEA, ensuring requests are processed accurately and within agreed service expectations.
• Provide operational guidance and support to IAM administrators and other operational resources.
• Review and resolve complex, exceptional, or higher‑risk access management requests and escalations.
• Monitor operational queues, workload, ageing, and service performance, identifying and addressing bottlenecks and issues.
• Support access governance activities, including periodic access reviews and control‑related processes.
• Produce and review operational metrics and management information to support service oversight and continuous improvement.
• Maintain and improve IAM procedures, work instructions, and operational documentation.
• Support audit, compliance, and control assurance activities through the provision and review of operational evidence.
• Collaborate with technology teams, application owners, and business stakeholders to support effective access management across EMEA.

Skills

IAM operations

Team coordination

Joiner/mover/leaver

Access governance

Operational reporting

Stakeholder communication

Office tools

Workflow platforms

Tools

ServiceNow

Microsoft Entra ID

Job description

Adecco is seeking an experienced Identity & Access Management Operations Analyst, VP level, in London to bolster IAM operations across EMEA. This role leads day-to-day operational workloads, ensures timely processing, and guides IAM resources through complex challenges.

The position requires extensive IAM operations experience, strong governance know‑how, and stakeholder communication. It offers hybrid working in London and a daily rate of £750 (umbrella), with a 12‑month duration.