Global Hybrid Customer Experience Executive

SmartestEnergy Limited; Worthing; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

SmartestEnergy UK is seeking a customer-focused and proactive individual to join our team, handling inbound calls and emails to resolve customer queries while delivering a high standard of service. You will develop knowledge of our products and work with internal teams to provide timely resolutions.

You'll identify opportunities to enhance the customer experience by promoting online portal, meter readings and energy-saving initiatives.

Qualifications

• Experience of working in a fast-paced customer contact environment.
• Accuracy on written communication, spelling, grammar.
• Confident and able to objection handle.
• Telephony based Customer Service experience.

Responsibilities

• Handle inbound telephone calls and email enquiries, resolving customer queries efficiently and professionally.
• Develop knowledge of products and services to provide accurate advice and process customer information.
• Collaborate with internal departments to deliver timely resolutions and promote business solutions.

Skills

Fast-paced environment

Written communication accuracy

Objection handling

Telephony customer service

Job description

SmartestEnergy UK is seeking a customer-focused and proactive individual to join our team, handling inbound calls and emails to resolve customer queries while delivering a high standard of service. You will develop knowledge of our products and work with internal teams to provide timely resolutions.

You'll identify opportunities to enhance the customer experience by promoting online portal, meter readings and energy-saving initiatives.