Onboarding & Energy Operations Lead (Hybrid)

SmartestEnergy UK; Ipswich; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

SmartestEnergy UK is seeking a proactive Onboarding professional to deliver a seamless customer onboarding experience, ensuring accurate change of supply activities and a positive first billing experience. You will collaborate across key handover stages and conduct thorough pre-registration checks of industry data to set up customer and business billing arrangements.

You will also provide technical expertise and operational support to the Onboarding Team Leader, contribute to training,

Qualifications

• understands onboarding from end-to-end.
• relevant industry knowledge or experience.
• understands the customer journey across operations.

Responsabilités

• Deliver seamless onboarding for customers and ensure accurate change of supply activities.
• Provide technical expertise and operational support to the Onboarding Team Leader.
• Assist with training, reporting, and workload management; deputy for Team Leader on technical initiatives.

Connaissances

Onboarding process

Industry knowledge

Customer journey

Operations knowledge

Outils

Teams

Description du poste

SmartestEnergy UK is seeking a proactive Onboarding professional to deliver a seamless customer onboarding experience, ensuring accurate change of supply activities and a positive first billing experience. You will collaborate across key handover stages and conduct thorough pre-registration checks of industry data to set up customer and business billing arrangements.

You will also provide technical expertise and operational support to the Onboarding Team Leader, contribute to training,