Hybrid Customer Experience Executive

SmartestEnergy Limited; Worthing; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

SmartestEnergy Limited in Worthing is seeking a Customer Service Executive (FTC 12 months) to handle inbound calls and emails, delivering industry-leading service. You will build knowledge of products and systems to provide accurate advice, process customer information, and work with internal teams to resolve queries.

The role offers hybrid working with 2 days in the office and 3 days remote, supporting flexible work-life balance while promoting energy-saving solutions and online portal usage.

Qualifications

• Experience of working in a fast-paced customer contact environment.
• Accuracy on written communication, spelling, grammar.
• Confident and able to objection handle.
• Telephony based Customer Service experience.

Skills

Fast-paced environment experience

Written communication accuracy

Objection handling

Telephony based customer service

Job description

SmartestEnergy Limited in Worthing is seeking a Customer Service Executive (FTC 12 months) to handle inbound calls and emails, delivering industry-leading service. You will build knowledge of products and systems to provide accurate advice, process customer information, and work with internal teams to resolve queries.

The role offers hybrid working with 2 days in the office and 3 days remote, supporting flexible work-life balance while promoting energy-saving solutions and online portal usage.