Customer Service Executive (FTC 12 Months)

SmartestEnergy Limited; Worthing; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Job summary

SmartestEnergy Limited in Worthing is seeking a Customer Service Executive (FTC 12 months) to handle inbound calls and emails, delivering industry-leading service. You will build knowledge of products and systems to provide accurate advice, process customer information, and work with internal teams to resolve queries.

The role offers hybrid working with 2 days in the office and 3 days remote, supporting flexible work-life balance while promoting energy-saving solutions and online portal usage.

Qualifications

• Experience of working in a fast-paced customer contact environment.
• Accuracy on written communication, spelling, grammar.
• Confident and able to objection handle.
• Telephony based Customer Service experience.

Skills

Fast-paced environment experience

Written communication accuracy

Objection handling

Telephony based customer service

Job description

Customer Service Executive (FTC 12 Months)

Department SEBL Worthing - Customer Service

Locations Worthing

Remote status hybrid

Employment type contract

Yearly salary 26,000.00 GBP - 27,300.00 GBP

We are looking for a customer-focused and proactive individual to join our team, providing an industry-leading service to our growing customer base. As a key point of contact, you will handle inbound telephone calls and email enquiries, resolving customer queries efficiently and professionally while ensuring a consistently high standard of service.

You will develop a strong knowledge of our products, services and systems to provide accurate advice, process customer information and work collaboratively with internal departments to deliver timely resolutions. You will also play an important role in identifying opportunities to enhance the customer experience by promoting business solutions, such as our online portal, regular meter readings and energy-saving initiatives.

What skills/experience do I need to be successful?

• Experience of working in a fast-paced customer contact environment;
• Accuracy on written communication, spelling, grammar;
• Confident and able to objection handle;
• Telephony based Customer Service experience.

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy?

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.