Global HR Shared Services Admin: First‑Line Support (Derry)

Fujitsu; Derry/Londonderry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 Days annual leave

Pension – 10% matching

Life assurance

Company-wide incentive plans

Flexible benefits

Perks at work – employee discounts

Employee assistance programme

Job summary

Fujitsu in Derry/Londonderry is recruiting an HR Administrator to join the Global HR Shared Services Hub. You will support the employee lifecycle, handle queries via chat, tickets, and calls, and use knowledge bases and templates to deliver accurate HR information.

Based in Derry/Londonderry, you’ll contribute to a global service mindset, develop broad HR knowledge, and help enhance the employee experience through reliable administrative support and data management.

Qualifications

• Self-starter with strong organisation and prioritisation skills.
• Confidence using multiple digital tools and learning new systems.
• HR Shared Services is a continuously evolving environment requiring individuals who are comfortable with change.
• Investigative and detail orientated with a commitment to continuous improvement and producing accurate, high-quality work.
• Clear and professional written and verbal communication, with a helpful and people-centred approach.
• Good judgement when handling sensitive information, following controls and escalating issues appropriately.
• A collaborative and improvement-focused mindset comfortable with change, with the ability to work reliably across teams.

Responsibilities

• HR Administrators play a key role in Global HR Shared Services supporting a broad range of HR services to Fujitsu employees across the employee lifecycle.
• As an HR Administrator in our first-line team, you will provide consistent first-line people-centred support across various HR topics and respond to queries from multiple channels such as live chat, HR tickets, and customer calls.
• As part of the HR Shared Services team you will have access to a range of knowledge banks, process libraries and policy guidelines as well as onsite experts to help you perform your role.
• Working with colleagues across HR and the wider business, you will help ensure requests are handled accurately, securely and in line with agreed processes, while identifying practical ways to improve the employee experience.
• You will manage HR administration across the employee lifecycle from recruitment to retirement. Preparing and issuing accurate HR correspondence, contracts, amendments and supporting documents using approved templates and processes.
• HR Administrators use a range of systems to update and maintain employee data, recording clear case notes and trackers to ensure activity is easy to follow and handover.

Skills

Self-starter and organised

Organisation

Prioritisation

Digital tools

Communication

Change readiness

Attention to detail

Team collaboration

Job description

Fujitsu in Derry/Londonderry is recruiting an HR Administrator to join the Global HR Shared Services Hub. You will support the employee lifecycle, handle queries via chat, tickets, and calls, and use knowledge bases and templates to deliver accurate HR information.

Based in Derry/Londonderry, you’ll contribute to a global service mindset, develop broad HR knowledge, and help enhance the employee experience through reliable administrative support and data management.