Reservations Specialist - French Speaking

Dorchester Collection; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Lunch card

Complimentary stays

Hotel discounts

Refer a friend

Gym subsidies

Development opportunities

Social events

Season ticket loan

Cycle to work

Discount platform

Pension scheme

Job summary

Dorchester Collection is seeking a Reservations Specialist to join our global contact centre at our corporate office in the United Kingdom. You will manage bookings via phone and email for all hotels in the collection, ensuring guests receive the best possible experience.

Strong communication, multitasking, and a customer-first mindset are essential as you navigate a shift-based schedule to deliver memorable stays and uphold our values of Passion, Personality, Respect, Working Together and

Qualifications

• Excellent interpersonal and communication skills are required.
• Fluent or native English; French language proficiency essential.
• Eligibility to work in the UK is required.

Responsibilities

• Handle guest reservations via telephone and email for all hotels in the collection.
• Communicate effectively with guests and coordinate with hotel teams to meet guest needs.
• Maintain timely responses to reservations and fulfil guest requests with accuracy and care.
• Uphold Dorchester Collection values of Passion, Personality, Respect, Working Together and Creativity.

Skills

English communication

French language

Interpersonal skills

Job description

Position Overview

Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.

What you'll get

As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:

• Annual salary of £29,825.89 plus monthly financial incentives
• Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full-time employees
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• Subsidised access to gyms, fitness classes and wellness experiences
• World class development opportunities
• Social events throughout the year
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers
• Competitive pension scheme

What you'll do

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

• Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
• Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
• Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.

The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00

What you'll bring

• All of our employees are ambassadors of our Vision, Values and culture.
• We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
• In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
• English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
• Native or proficient command of the French language, spoken and written, is a requirement.
• Eligibility to work in the UK is a requirement