2021-2250 - Reservations Specialist

LGBT Jobs; Greater London; Hybrid; GBP 25.000 - 34.000; Vollzeit

Zusammenfassung

LGBT Jobs in London is seeking a reservations specialist to manage guest bookings for all hotels in the collection, handling telephone and email enquiries and offering the most suitable options to create lifelong memories.

Based at 1 Knightsbridge, London, the role follows shift-based hours (07:00–22:00, seven days) and emphasizes excellent interpersonal and communication skills, teamwork and guest-focused service as part of our Corporate Office/Contact Centre.

Qualifikationen

• Excellent interpersonal and communication skills are required.

Aufgaben

• Assist guests with reservations for all hotels of the collection via telephone and email.
• Follow up on reservation aspects to ensure the best guest experience.

Jobbeschreibung

Location: 1 Knightsbridge, London SW1X 7LX, UK

Job Type: Permanent

Highlighted points for this job

Permanent contract

Assisting guests with hotel reservations

Division & Department : Corporate Office/Contact Centre
Contract Type : Permanent
Your future, our legacy :
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutionsare vital to create lifelong memories.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists: Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include process all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience. Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels. Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations. Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy. The operational hours of work are shift-based and may be subjected to change. These currently set asMonday to Sunday: 07:00 - 22:00
Location : 1 Knightsbridge, London SW1X 7LX