Guest Experience Host - Complimentary Stays & Perks

The Dorchester - The Promenade; City of Westminster; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Complimentary stays

Staff discounts

Pension scheme

Seasonal ticket loan

Eye care vouchers

Social events

Job summary

The Promenade at The Dorchester Hotel is seeking a Host to greet guests, manage reservations and seating, and ensure exceptional service during breakfast, lunch and dinner shifts. You will coordinate with hotel teams to meet guest needs and maintain high standards of hospitality.

Ideal candidates are friendly, dedicated, and professional, with strong communication and teamwork skills. Training and incentives are provided, including staff benefits with Dorchester Collection.

Qualifications

• Welcoming personality and friendly first impression.
• Clear, polite communication with guests and colleagues.
• Attention to detail in seating, requests and table readiness.

Responsibilities

• Manage reservations and table allocations during shift, greeting guests and seating them at allocated tables.
• Fulfill guests' special requests including dietary needs and occasions.
• Communicate with other hotel departments to ensure smooth guest experience.

Skills

Welcoming personality

Good communication

Attention to detail

Teamwork

Organisational skills

Calm under pressure

Professional appearance

Job description

The Promenade at The Dorchester Hotel is seeking a Host to greet guests, manage reservations and seating, and ensure exceptional service during breakfast, lunch and dinner shifts. You will coordinate with hotel teams to meet guest needs and maintain high standards of hospitality.

Ideal candidates are friendly, dedicated, and professional, with strong communication and teamwork skills. Training and incentives are provided, including staff benefits with Dorchester Collection.