French-Speaking Reservations Specialist - Elevate Guest Experiences

Dorchester Collection; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Lunch card

Complimentary stays

Hotel discounts

Refer a friend

Gym subsidies

Development opportunities

Social events

Season ticket loan

Cycle to work

Discount platform

Pension scheme

Job summary

Dorchester Collection is seeking a Reservations Specialist to join our global contact centre at our corporate office in the United Kingdom. You will manage bookings via phone and email for all hotels in the collection, ensuring guests receive the best possible experience.

Strong communication, multitasking, and a customer-first mindset are essential as you navigate a shift-based schedule to deliver memorable stays and uphold our values of Passion, Personality, Respect, Working Together and

Qualifications

• Excellent interpersonal and communication skills are required.
• Fluent or native English; French language proficiency essential.
• Eligibility to work in the UK is required.

Responsibilities

• Handle guest reservations via telephone and email for all hotels in the collection.
• Communicate effectively with guests and coordinate with hotel teams to meet guest needs.
• Maintain timely responses to reservations and fulfil guest requests with accuracy and care.
• Uphold Dorchester Collection values of Passion, Personality, Respect, Working Together and Creativity.

Skills

English communication

French language

Interpersonal skills

Job description

Dorchester Collection is seeking a Reservations Specialist to join our global contact centre at our corporate office in the United Kingdom. You will manage bookings via phone and email for all hotels in the collection, ensuring guests receive the best possible experience.

Strong communication, multitasking, and a customer-first mindset are essential as you navigate a shift-based schedule to deliver memorable stays and uphold our values of Passion, Personality, Respect, Working Together and