Global Head of Support

JR United Kingdom; Slough; On-site; GBP 100,000 - 150,000; Full time

Job summary

A forward-thinking tech company seeks a Head of Software Support to oversee global operations in a SaaS environment. This leadership role demands extensive experience in managing software support teams and excellent organisational skills to enhance user satisfaction and improve processes. Join a growing, dynamic organization that values innovative solutions and offers an attractive salary package, including equity.

Benefits

Excellent salary and benefits

Opportunity for equity in the business

Influence future initiatives in a growing software house

Qualifications

• Extensive experience in high-quality front-line support.
• Experience managing a global team of software support engineers.
• Ability to critically analyse problems through data.

Responsibilities

• Be a key leader within the organisation, working with senior leaders.
• Manage a global team of support engineers.
• Identify bottlenecks and suggest operational solutions.

Skills

Organisational skills

Incident management

Analytical skills

Process building

Education

2.1 or 1st class honours degree

Job description

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We have been enlisted to help a forward-thinking tech company find a Head of Software Support.

This is a unique opportunity to join a fast-growing technical organisation to oversee the global support function from both a strategic and operational point of view, for this cutting-edge SaaS company.

Location: London, UK

Salary: £100,000 – £150,000 basic salary + benefits

Requirements for Global Head of Support

• Experience managing a global team of software support engineers
• You have extensive experience providing high-quality, front-line support to users
• Experience building processes from scratch
• Excellent organisational and incident management skills
• Ability to critically analyse a problem through data and metrics
• Experience working senior leaders across all facets of the business – commercial and technical
• Operational mindset: processes, attention to detail, monitoring, feedback and improvement
• This company values an excellent academic history so requires a 2.1 or 1st class honours degree with at least ABB at A Level

Responsibilities for Global Head of Support:

• Be a key leader within the organisation, working with senior leaders across all facets of the business – commercial and technical
• Management of a global team of support engineers
• Taking a pro-active approach to the support function – identifying bottle necks in the business and suggesting strategic and operational solutions
• Responsible for providing high-quality, front-line support to our users, both directly (via ticketing systems / hotline) and indirectly (via liaising with other customer-facing)

What this offers:

• A unique opportunity to oversee the support function of a fast-growing company
• Excellent salary and benefits, including equity in the business
• A chance to see your ideas shape the future of a fast-growing software house

Applications:

If you would like to apply for this brilliant opportunity, we would love to hear from you. Please send an up to date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing [emailprotected] (if this email address has been removed by the job-board, full details for contact are available on our website).

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RedTech Recruitment Ltd are a technical recruitment consultancy who focus on finding roles for Engineers and Scientists . Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Keywords-

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