Global Head of Support

RedTech Recruitment; London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A leading tech company is looking for a Global Head of Support to oversee their global support function. The role involves strategic management of a global team, focusing on high-quality software support and operational improvements. The successful candidate will have a strong academic background and extensive experience in software support operations. Exceptional organizational skills and the ability to analyze problems through data are essential for this pivotal role.

Benefits

Equity in the business

Excellent salary and benefits

Opportunity to shape the future of a fast-growing company

Qualifications

• Experience managing a global team of software support engineers.
• Extensive experience providing high-quality front-line support.
• Experience building processes from scratch.
• Outstanding communication skills.

Responsibilities

• Key leadership role working with senior leaders.
• Management of a global team of support engineers.
• Identifying bottlenecks and suggesting solutions.
• Providing high-quality, front-line support to users.

Skills

Organisational skills

Incident management

Critical analysis

Communication

Education

2.1 or 1st class honours degree

Job description

Global Head of Support

We have been enlisted to help a forward-thinking tech company find a Head of Software Support.

This is a unique opportunity to join a fast-growing technical organisation to oversee the global support function from both a strategic and operational point of view, for this cutting-edge SaaS company.

Location: London, UK

Salary: £100,000 – £150,000 basic salary + benefits

Requirements for Global Head of Support

• Experience managing a global team of software support engineers
• You have extensive experience providing high-quality, front-line support to users
• Experience building processes from scratch
• Excellent organisational and incident management skills
• Ability to critically analyse a problem through data and metrics
• Experience working senior leaders across all facets of the business – commercial and technical
• Operational mindset: processes, attention to detail, monitoring, feedback and improvement
• This company values an excellent academic history so requires a 2.1 or 1st class honours degree with at least ABB at A Level
• Outstanding communication skills

Responsibilities for Global Head of Support:

• Be a key leader within the organisation, working with senior leaders across all facets of the business – commercial and technical
• Management of a global team of support engineers
• Taking a pro-active approach to the support function – identifying bottle necks in the business and suggesting strategic and operational solutions
• Responsible for providing high-quality, front-line support to our users, both directly (via ticketing systems / hotline) and indirectly (via liaising with other customer-facing)

What this offers:

• A unique opportunity to oversee the support function of a fast-growing company
• Excellent salary and benefits, including equity in the business
• A chance to see your ideas shape the future of a fast-growing software house

Applications:

If you would like to apply for this brilliant opportunity, we would love to hear from you. Please send an up to date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing [e-mail] (if this email address has been removed by the job-board, full details for contact are available on our website).

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RedTech Recruitment Ltd are a technical recruitment consultancy who focus on finding roles for Engineers and Scientists . Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

Keywords-

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