Global Generator Tech Support & Training Engineer

Deep Sea Electronics Ltd; Hunmanby; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days holiday

Flexible holiday scheme

Bupa Healthcare package

Life Assurance

Enhanced Maternity/Paternity pay

5% Pension contributions

Performance-based annual bonus

Job summary

Deep Sea Electronics Ltd is seeking a Technical Support Engineer to provide high-quality technical support for our electronic control modules across generator and control applications worldwide.

You will train customers and internal teams, assist with product development guidance, and visit customers for sales support, fault-finding and commissioning. A strong emphasis on communication and IT skills is required.

Qualifications

• Excellent communication skills and ability to train customers.
• Proficient IT skills and confidence in remote support tools.
• Experience in generator applications and diesel industry.
• Educated to HNC level in Electrical and Electronic Engineering.
• Proven ability to work in cross-functional teams.

Responsibilities

• Provide global technical support via phone, email, remote sessions and in-person.
• Deliver training sessions on products and applications.
• Test and confirm customer reported issues and follow escalation procedures.
• Prepare technical documents, manuals, and training materials.
• Proofread technical documents.

Skills

Excellent communications skills

Confident IT skills

Strong time management

Team working

Concentration and commitment

Customer-based experience

Generator applications knowledge

Education

HNC in Electrical and Electronic Engineering or equivalent

Tools

Microsoft Teams

Zoom

Job description

Deep Sea Electronics Ltd is seeking a Technical Support Engineer to provide high-quality technical support for our electronic control modules across generator and control applications worldwide.

You will train customers and internal teams, assist with product development guidance, and visit customers for sales support, fault-finding and commissioning. A strong emphasis on communication and IT skills is required.